| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Schiller Park, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employer.Work ExperienceTrade and Administrative Specialist HANSON FASO SALES & MARKETING-Lisle, ILAugust 2022 to May 2024 Managed a portfolio of 15 high-value clients, ensuring their satisfaction and retention Developed and maintained strong relationships with key decision-makers within client organizations Collaborated with cross-functional teams to deliver exceptional service and support to clients Provided timely resolution of client issues or concerns, maintaining an elevated level of customer satisfaction Led regular meetings with clients to review performance metrics, discuss goals, and identify areas for improvement Trained new team members on client service processes, ensuring consistent delivery of quality service across the organization Implemented a CRM system to streamline communication channels between internal teams and external clients Coordinated resources across departments to ensure timely delivery of projects or services as agreed upon timelines Developed and implemented standard operating procedures for client service processes, ensuring consistency and efficiency across the organizationClient Services Manager HANSON FASO SALES & MARKETING-Lisle, ILOctober 2015 to August 2022 Managed a portfolio of 15 high-value clients, ensuring their satisfaction and retention Developed and maintained strong relationships with key decision-makers within client organizations Collaborated with cross-functional teams to deliver exceptional service and support to clients Provided timely resolution of client issues or concerns, maintaining an elevated level of customer satisfaction Conducted regular business reviews with top-tier clients, presenting performance metrics, identifying growth opportunities, and addressing any concerns Implemented a CRM system to streamline communication channels between internal teams and external clients Worked closely with the product development team to gather feedback from clients regarding product features or enhancements Developed strategies for improving customer retention rates through targeted engagement initiatives Developed and implemented standard operating procedures for client service processes, ensuring consistency and efficiency across the organizationCustomer Service Manager Key Sales-Schaumburg, ILJune 1998 to October 2015 Managed a team of 4 customer service representatives, providing guidance and support to ensure high-quality customer interactions Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by 98% Collaborated with cross-functional teams including sales, marketing, and operations to address escalated issues and provide timely resolutions Created and maintained standard operating procedures (SOPs) for the customer service department, ensuring consistent delivery of exceptional service Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives Identified recurring issues reported by customers through analysis of support tickets data; collaborated with relevant departments to implement permanent solutions Developed effective escalation procedures for complex or sensitive cases requiring higher-level intervention Developed and implemented quality assurance measures to ensure consistent delivery of exceptional service Created training materials and conducted workshops on effective communication techniques for the customer service team Developed strong relationships with key accounts through regular communication and proactive account management strategiesEducationHigh school diplomaEast Leyden High School - Franklin Park, ILAugust 1979 to June 1983SkillsPortfolio ManagementMicrosoft Share PointProduct DevelopmentAdministrative ExperienceOffice ManagementCRM SoftwareCustomer ServiceClient ServicesProject ManagementProject Coordination |
