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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Davenport, FLSUMMARYSeeking Customer Specialist role with 9 years of experience in healthcare support and administrative tasks. Skilled in data entry, medical coding, billing, and insurance verification. Proficient in providing exceptional care and support, with a strong background in patient interaction and clerical duties. WORK EXPERIENCECVS Caremark Specialty Pharmacy Mt ProspectPharmacy Technician Oct 2018 - May 2024 Verified active insurance coverage for patient prescriptions to ensure accuracy and compliance with medical coding standards. Processed claims efficiently, demonstrating proficiency in data entry and medical billing procedures. Coordinated prior authorization for medications, facilitating timely patient access to necessary treatments. Bridgeway Senior Living ChicagoCertified Nursing Assistant Mar 2018 - Oct 2018 Delivered compassionate care to residents by assisting with personal hygiene, dressing, and transportation to appointments, ensuring comfort and dignity. Managed daily health documentation and facilitated range of motion exercises to promote residents' physical well-being.CNA Home Health DHSCna Jan 2015 - Jun 2015 Provided comprehensive personal care, including hygiene assistance and daily living activities, ensuring resident comfort and well-being. Coordinated wardrobe logistics by sorting, steaming, and preparing designer dresses for model fittings and runway presentations.Dresser ExpoTemp Worker Apr 2012 - Oct 2014 Provided administrative support through accurate data entry, efficient filing, and proficient management of clerical duties. Maintained effective communication by managing multi-line phone systems, ensuring timely and professional responses to inquiries.Winston Manor ConvalescentCna Mar 2011 - Apr 2011 Delivered compassionate care to residents, ensuring assistance with personal hygiene and comfort. Maintained accurate records of daily log activities, supporting effective patient care management. EDUCATIONHarold Washington CollegeCertificate, Certified Nursing AssistantChicago, ILFeb 2012Malcolm X CollegeCertified, Emergency Medical TechnicianChicago, ILDec 2000Roberto Clemente High SchoolDiploma, GeneralChicago, ILAug 2000CERTIFICATIONSState approved CNA Feb 2011Illinois Nurse Assistant/Aide Training Jan 2011EMT-B Nov 2000SKILLSBilingual (English/Spanish) Data Entry Multi-Line Phone System Knowledge in Microsoft Office, Excel, Word, Access, Outlook Can Do Attitude Attention to Detail - Quick Learner Team Player Can Work With Little or No Supervision |