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Click here or scroll down to respond to this candidateCandidate's Name
Street Address North Wallace AvenueIndianapolis, Indiana Street Address
PHONE NUMBER AVAILABLEe-mail: EMAIL AVAILABLEObjectiveTo obtain a career with a property management company that can utilize my motivational skills, sales skills, leadership skills and my ability to promote and market a winning organization. Professional ExperienceMarketing Specialist and TrainerGene B. Glick CompanyIndianapolis, Indiana October 2012 - Present Sales training and front line coach. Lease-up of new construction. Responsible for interior and exterior design of new construction; most recently Westhaven Luxury Apartments(Zionsville, IN) and Arden Woods (64thand Keystone in Indianapolis, IN). Responsible for troubleshooting underperforming assets and reporting back to company Vice Presidents. Conduct all new-employee sales training every-other month. Responsible for monthly Leasehawk reporting to executive team members regarding sales performance rankings. In charge of exterior updates to existing properties: Woods of Fairfax (Fairfax, VA), Woods of Castleton(Indianapolis, IN), and Hathaway Court Midrise (Covington, KY). Marketing DirectorGene B. Glick CompanyIndianapolis, Indiana October 2002 - October 2012 Responsible for all aspects of marketing 86 properties in 11 states with the main focus on 22 market rate communities. Responsible for a marketing department of two marketing specialists and theyre daily activities. Conduct bi-annual sales training for new employees in a classroom setting. Work with designers to create new brochures for repositioned market rate conversions. Bid out and help create new singe for market rate communities. Advise on renovations of subsidy properties being converted and repositioned as market rate. Serve on training committee to assist with training assessments and possible e-training alternatives. Conduct sales training as requested by RPM and Vice Presidents. Prepare and conduct a two day National Marketing Convention for property managers with focus on education and training. Certified trainer and chairman of the speakers committee for yearly Indiana Apartment Association convention. Responsible for employee performance as monitored through regular use of shopping service. Motivate and educate staff to perform with the high standard of customer service. Evaluate staff and recommend and conduct additional training as needed to attain occupancy goals. Marketing Specialist October 2001 October 2002Gene B. Glick CompanyIndianapolis, Indiana Assisted with subsidy conversions including interior design, brochure design, signage, and advertising media. Responsible for planning and conducting National Marketing Convention for 22 market rate community managers. Conducted property visits and uncover marketing needs in order to recommend improvements. Assisted with training and development of employees by conducting seminars and training one-on-one. Created and implemented national leasing campaigns in order to increase occupancy. Created new programs and policies to increase telephone sales skills and phone conversions. Assisted Marketing Director with special projects as desired by owner. Marketing - Training Director June 1998 - May 2001 Pinnacle PropertiesIndianapolis, Indiana Implemented a system for qualifying and tracking traffic. Initiated Fair Housing Training to all employees. Developed a telephone and on-site shopping report to be used for monitoring customer service and employee growth. Conducted training on leasing practices for all employees. Developed a new formal Training Program. Conducted site visits to insure that that properties were presenting the Pinnacle standards. Developed print advertising for each community and handled all advertising media for fifteen communities. Conducted on-site audits of lease paperwork and traffic cards. Troubleshooter for properties that performed poorly. Insured that goals were met. Developed marketing plans for each property in order to maximize performance and increase profits. Met with owners and investors weekly to discuss ways to enhance performance. Leasing Consultant and Certified Trainer August 1993 April 1998 Lincoln Property CompanyIndianapolis, Indiana Recognized as the number-one trainer for the Midwest. Held record for most leases in one month. Insured satisfaction of current residents. Utilized motivational techniques to foster a positive team spirit and enhance customer service. Special project person to assist with property openings, property acquisitions, and management transitions. Trained majority of new associates in the Midwest region. Supervised 18 trainers across the Midwest. Conducted quarterly sales meetings. Conducted sales schools for tenured Lincoln associates. Assured quality control and high standards. Training Coordinator for Midwest Region. Created a Midwest Newsletter to educate, motivate, and give praise to Midwest team. EducationBall State UniversityMuncie, Indiana 1983Indiana/Purdue UniversityIndianapolis, Indiana 1984 1985Real World Education 1985 PresentAwards and HonorsSouthern Indiana Apartment Assn. Speaker/Trainer 2012 Membership Committee Chairman for Indiana Apartment Assn. 2012 United Way of Indiana Fundraising Committee 2011National Speaker for Multi-family Housing Profession 2004 AAI Certified Trainer 2000Pinnacle Pride Award 1999Spirit of Lincoln Award 1996Lincoln Property Company Gold Medallion Award 1995 Leasing Consultant of the Month (HAAS Publications) 1995 Leasing Consultant of the Year 1994Telephone Sales Award 1994A reference list and other supporting materials are available on request. |
