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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE cell PHONE NUMBER AVAILABLE homeEMAIL AVAILABLEOBJECTIVE:To secure a career position that will allow me to maximize my administrative management, business leadership, and customer service skills. I have over 15 years of experience as an organizational manager and team developer.SKILLS:Microsoft Office Suite Trace Routing Staff Trainer Data EntryInventory Management Team Leadership Customer Service AccountingBusiness Administration Records Management Project Coordinator Client RelationsEMPLOYMENT:AT&T - St. Louis, MO Claims Representative May 1999-Oct 2023(Retired)Verify claims identified as damaged AT&T property and conduct risk management responsibilities. Promote upselling practices to customers and offer the additional services and available AT&T products. Serve as the billing administrator and work closely with the customer to resolve billing issues, credit matters, and payments.Team leader to 15 staff members and train new employees with the day-to-day operationsAddress and answer customer requests concerning equipment problems, services, and claimsConsistently meet the goals, service commitments, and internal deadlines within the organizationMay Company - St. Louis, MO Collections Agent Aug 1997 - May 1998Worked as a debt collector on delinquent retail charge accounts and scheduled suitable and acceptable payments. Assessed the customers records, evaluated practical reimbursement opportunities, and negotiated proper payment plans. Arranged for debt repayments and determined settlement schedules, based on the debtors financial status.Interfaced well with the customers, collection staff, and managementProvided excellent customer satisfaction and courtesy toward every customerExceptional listening skills and responded in a courteous, tactful, and considerate mannerNational Rent-To-Own - St. Louis, MO Account Manager Sep 1995 - Aug 1997Managed the delivery drivers, generated ways to help increase business, and displayed professionalism at all times. Successfully collected on delinquent accounts and maintained accurate internal records. Conducted cash management, handled the merchandise operations, and replenished out-of-stock inventory.Organized new business accounts, records, and budget reportingVerified the accuracy of numerous reports, financial statements, and balance sheetsAccurately explained and addressed many credit account discrepancies and billing concernsWebster Menswear - St. Louis, MO Store Manager Oct 1993 - Sep 1995Supervised a team of 10 employees, prepared the daily work schedules, and performed sales training. Coordinated the store management duties and assisted the team with following each of the internal workplace procedures. Verified all incoming deliveries, directed the inventory assignments, and confirmed the correct quantities shipped.Prepared the sales receipts and balanced the cash drawerRecorded and processed employee payroll and performed bank runsResponded to the personnel needs and informed the team of the business goalsEDUCATION:University of Missouri-St. Louis Accounting StudiesUniversity of Missouri - Columbia, MO Accounting StudiesSt. Louis Community College at Florissant Valley Technical Achievement CertificateCompTIA A+ Certificate-CE Vschool Network+Learning Coursera Foundations of Cybersecurity Coursera Certificate Python BGN Coursera Investment Risk Certificate |
