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Candidate's Name
EMAIL AVAILABLECell PHONE NUMBER AVAILABLEOBJECTIVEA professional position as a Customer Service & Sales RepresentativeRELEVANT EXPERIENCEMANAGEMENT RESPONSIBILITIESAs a Wireless Store Manager selling wireless phone and internet products and services,Open and close the store on daily basis assist customer in their purchasing decisions activate phone and internet devices set up new and existing accounts educate customers on how device works, program devices troubleshoot basic problems if needed take bill payments handle cash and debit transactions issue credits if needed. Handle escalated issues if needed. Send daily transaction reports to corporate and management personnel every night before leaving store.Train new employees on the entire lists of skills above if needed.In charge of CATV crew for Alarm Company made sure crew had experience in Safety and Construction procedures would train if necessary, also do production report every week and turn it in once a month to operations manager.In charge of sales team for B Wireless would train sales reps on sales procedures, filling out paperwork on closed sales.Also trained them to operate and program customer's wireless phones and train customer on operation of wireless phones, hold weekly sales and product training sessions.Types of services and products sold; Cable & Satellite TV, Cellular & PCS Equipment, Consumer Electronics, Computers, Internet & Broadband (DSL)Telephony & Telecommunications services and products, Security Systems, Business and Financial Services.EQUIPMENT USEDDesktop and Laptop PC Windows /98/NT/ XP/Vista Netscape & Internet Explorer Lotus and DOS Applications, Nortel 3 line phone hooked to an autodialer or Inbound Que system, program Cellular and PCS phones, Cable TV set top boxes, Satellite TV receivers, VCRs, remote control units, field strength meter, GPS Satellite directional finder, Volt Ohm Meter.EMPLOYMENT HISTORYConsumer CellularCustomer Service Agent3/19 to 7/20Customer Care Representative1/18 to 2/19Continium/Conduent LLCCustomer Service Representative9/2015 to 11/2017Active TelesourceMilwalkie, OregonCustomer Service Representative10/14-11/14AdeccoPortland,ORMarketing AdvisorEmpire Marketing Solutions12/13 to 5/14Beaverton, ORWireless Store ManagerGreen Communications LLC /Cricket Wireless10/11 to 10/13Portland ORTelephone Sales & Customer Service Representative11/08 to 10/10NW Direct MarketingBeaverton ORCustomer Care Representative11/05 to 11/08ACSPortland ORCustomer Service RepresentativeNW Staffing 03/05 to 10/05Vancouver WA 98682Customer Service RepresetativeEmployment Trends 01/04 to 03/05Beaverton ORBroadband Sales Specialist05/03 to 01/04Charter Communications531 SE 136th AveVancouver WARepair Associate04/28/02 to 12/03Barrett Business Services /Sprint TelecomHood River ORSales & Service Consultant11/99 to 05/01QWEST Communications (formally US WEST)Portland, OregonTelephone Sales Representative10/97 to 10/99Livebridge (formally Telemark Inc.)Wilsonville, Oregon 97070Independent Sales Representative3/95 to 11/97B Wireless(company out of Business)Salem OregonIndependent Sales Representative(Own Business)ASONE Corporation 12/92 to 12/94Salem, OregonCrew Forman/ Customer Relations ManagerCATV/MDU Div Advanced Alarm Systems 09/89 12/92Salem,Oregon