Candidate Information Title Data Analytics Quality Assurance Target Location US-NC-Morrisville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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.CONTACTAddress: Morrisville, NC Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: https://bit.ly/3U8MJb2SKILLS Data Analytics (R, SQL) Microsoft Office Suite Planning and Organization Project Management Tableau People Management Collaboration Detailed Investigative ReportCreation Effective Communication Metric Production Social Media ResearchEDUCATIONTHE UNIVERSITY OF NORTHCAROLINA AT GREENSBORO(Greensboro, NC)BACHELOR OF ARTSSociology with CriminologyConcentrationMinor: African American & DiasporaStudiesMay 2016PROFESSIONAL SUMMARYDetailed-oriented, high-performing quality assurance professional. Experience managing people and projects as well as strategic interaction and collaboration with national and international clients. Recently completed Data Analytics courses include R and SQL.WORK HISTORYSenior Quality Assurance Lead, 08/2021 to CurrentOPEN DESK INC. Assisted in case completion and provided support for other functions as required Managed special projects, supported international clients, and assessed new client products Collaborated on the development of new technologies and products for both internal and external use Performed backup system maintenance Monitored and revised previous investigative reports as necessary Proofread submission-ready reports from team members before client release.Quality Assurance Manager, 06/2020 to 07/2021OPEN DESK INC. Organized and delivered training sessions on products, processes, and standards Reviewed reports marked for submission, identifying and correcting errors before client release Investigated quality-related issues raised by clients and implemented necessary corrective actions Conducted weekly internal case audits and conducted annual performance reviews Assessed workload for optimal resource allocation and supervised senior-level direct reports Collaborated on the development of new technologies and products for internal and external applications Provided assistance in case completion and supported other functions as required.KAELIN GRAHAMCERTIFICATIONSData Analysis with R Programming(2023)CourseraGoogle Data Analytics Certificate(2023)CourseraAnalyze Data to Answer Questions(2023)CourseraAsk Questions to Make Data-DrivenDecisions (2023)CourseraFoundations: Data, Data, Everywhere(2023)CourseraPrepare Data for Exploration (2023)CourseraProcess Data from Dirty to Clean(2023)CourseraShare Data Through the Art ofVisualization (2023)CourseraSenior Team Leader, 02/2018 to 05/2020OPEN DESK INC. Conducted individual meetings with direct reports to evaluate their work performance Engaged with clients on-site to facilitate the research of claimants Managed the scheduling of cases for all social media teams, prioritizing and organizing cases for the next day's activities Utilized Google Sheets for calculating daily productivity and weekly quality metrics for individuals and teams company-wide Provided guidance and leadership to remote and office-based direct reports in the execution of service delivery tasks Thoroughly proofread reports flagged for submission, identifying and correcting errors before client release Analyzed metrics to ensure an accurate reflection of employee performance.Team Leader, 10/2017 to 02/2018OPEN DESK INC. Meticulously proofread reports flagged for submission, identifying and correcting errors before client release Engaged with clients to address inquiries related to research requests Offered guidance and leadership to a team of 10-15 direct reports in executing service delivery tasks Conducted both general training and personalized enhancement training to address specific employee needs, aiming to boost productivity and performance Conducted meetings to provide evaluations of work and utilized them as training opportunities to discuss nonstandard or unusual research requests.Quality Assurance Specialist, 07/2017 to 10/2017OPEN DESK INC. Upheld the quality and uniformity of reports across all company researchers through thorough proofreading before client submission Delivered training sessions to enhance the skills and knowledge of staff members.Research Specialist, 01/2017 to 06/2017OPEN DESK INC. Independently liaised with medical facilities and conducted online research on potential fraudulent insurance claims, including worker's compensation, liability, homeowner's, theft, and commercial automobile cases Employed Microsoft Word to compile comprehensive research findings into detailed reports for clients Consistently met weekly productivity targets in executing the assigned tasks.Sales Associate, 06/2014 to 01/2016FOOD LION Recognized by management for reliability, dependability, and excellent customer service, leading to assignments during peak hours Delivered prompt, accurate, and friendly customer service Scanned customer orders and processed payment transactions Maintained precise control over cash transactions..