Candidate Information Title Customer Service Data Entry creative consulation Target Location US-VA-Roanoke Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Data Entry Customer Service Rocky Mount, VA Customer Service Data Entry Altavista, VA Data Entry, Accounts Receivable, Customer Service, Office Specia Clifton Forge, VA Data entry customer service Roanoke, VA Operations Manager Customer Service Rocky Mount, VA Customer Service Store Manager Blacksburg, VA Team Leader Customer Service Rocky Mount, VA

Experienced professional with a strong background in customer service, collections, and retailmanagement. Proven ability to handle complex interactions, resolve conflicts, and ensure compliance with regulations.Customer Service Associate: Addressed customer concerns and complaints Completed KYC, Fraud Prevention, and Money Services training Handled customer returns, refunds, money service transactions, bill pay, and inquiries Followed all federal and state-wide regulations on money services and merchandise claims and recallsCake Decorator: Completed training in Design Principles, Color Theory, and Wilton&#Street Address ;s Professional Cake Decorator training Adhered to Dawn Bakery Products' Standards of Operation and Best Practices Food Safe Certified Tracked sales YTD and MM, maintained in-stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments Fresh Area - Produce Manager: Tracked sales YTD and MM, maintained in-stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments, and managed modular resets Food Safe Certified, managed scheduling and attendance tracking, and provided coaching for improvement Fresh Area - Deli Manager: Tracked sales YTD and MM, maintained in- stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments, and managed modular resets Food Safe Certified, managed scheduling and attendance tracking, and provided coaching for improvement Customer Service/Front End Manager: Resolved escalated customer concerns and complaints Completed KYC and Fraud Prevention Training, and Money Services training Tracked balance/transaction reports based on federal guidelines Followed all federal and state-wide regulations on money services and merchandise claims and recalls Managed scheduling and attendance tracking, provided coaching for improvement, handled cash pulls/deposits Tracked and reported customer complaints, completed POS Technician Training, and data entry Store Support Manager - Grocery/Fresh Areas: Combined all above tasks Monitored store profits and losses, shrink, and inventory costs for MM and YTD Conducted department manager accountability coaching Managed event planning and managementWalmartStore Support ManagerWells FargoAccount Resolution Specialist IISpecialized in customer-centric collections and de-escalation through professionally researched interpersonal skills training. Utilized knowledge of personality traits and characteristics to quickly build rapport with customers, de-escalate heightened emotions and complaints, and obtain payments on pre-charge-off and post-charge-off deposit accounts (on a production-based schedule with an average talk-time of 7.7 minutes). Proficient in data entry, content management systems, and telecommunications.April 2018 - June 2021(over 3 years)February 2012 - April 2018(over 6 years)PROFESSIONAL SUMMARYPHONE NUMBER AVAILABLE  EMAIL AVAILABLE 1125 Loudon Ave NW Roanoke, Virginia PROFESSIONAL EXPERIENCEProcess improvementCustomer Service & RelationsConflict Resolution & MediationInterpersonal CommunicationProject ManagementEmpatheticalData Entry & CMSCritical thinking skillsExcellent communication skillsProblem-SolvingComputer LiteracyData EntryEvent Planning2D & 3D Visual ProductionsKEY COMPETENCIESStrong CommunicationGraphic DesignCreative WritingFinancial ResearchStrategic PlanningRisk ManagementProcess ImprovementLeadership ExperienceCompliance ManagementTime & Attendance SystemsCall Center CommunicationsAccount Negotiation &ReconciliationConflict ResolutionUses creative strategic skills to provide solutions to complex contentions, Adaptable attitude, Highly interpersonal, Current on trends, Continuous self education on technological advancement ADDITIONAL INFORMATION