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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ph: PHONE NUMBER AVAILABLEEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEProfessional with over 15 years experience of solid management and delivery experience, including systems integration, technology and business reengineering, change management, vendor/contract management, platform delivery, risk management, executive reporting, and strategic planning.Summary of QualificationsExtensive experience developing Project plans, Runbooks, Project Charters, Features, Capabilities stories, scope, budget, scheduling, risk mitigation, change management, contingency planning, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs.Strong leadership and team building skills in a PMO matrix organization with ability to work effectively with cross-functional, offshore and client teams.Responsible for business analysis and migration planning, data collection, Reporting for acquisition and Merger project for customers.Experienced in RFI / RFP creation, contract negotiation, Bid review / Award and management of subcontractors to project completion.Excellent communication skills: consulting, negotiation, presentation preparation, delivery, and public speakingStrong interpersonal and team development acumen, within and across division or company linesSolid and diverse experience in Agile development and implementation through management of multiple concurrent and large-scale reengineering and IT projects.Experienced in MS Azure Cloud environment builds including, switching, VM Ware, creating clusters and presenting storage. Also migrating applications to Azure, performance testing and Backup/Recovery.Exceptional problem-solving skills; anticipates and deflects issues while maintaining knowledge of overall business and client trendsProfessional ExperienceBoeing April 2023 to PresentProject Management SpecialistDevelops project plans and deliverables, directs all project phases, and acts as primary contact to project stakeholders.Participates in or develops mechanisms for establishing, monitoring, and integrating project elements, product configuration, and communications concerning change management processes and decisions.Performs project management activities in accordance with accepted project management standards.Coordinates the operational aspects of ongoing projects and serves as liaison between project team, finance, planning, and scheduling and line management.Uses trend, variance analyses and risk assessments and mitigations to develop plans or to recommend change.Negotiates project changes and incorporates changes into project control systems to maintain work statements, cost and schedule baselines.Transitions projects to customer for on-going support and performs project close-out and documents lessons learned.Demonstrates a sense of urgency and responsiveness to complete work and solve problems, with a drive to persevere when faced with ambiguityLeads others and directs all phases of assigned cross-organizational or business unit projects demonstrating proficiency in all project management areas in accordance with accepted project management standards in the industry (e.g., PMI, Project Management Body of Knowledge [PMBOK], ANSI, and ISO standards).Identifies key stakeholder project specific objectives and requirements.Ensures assigned individuals are executing the identified and assigned tasks and providing appropriate tracking and reporting per plan.Provides in-depth analysis of project culminating with lessons learned and historical reports for incorporation into future project plans.Develops solutions to complex problems that require ingenuity and innovation.Provides analysis, lessons learned, and historical reports to incorporate into future project plans.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Azure, Dashboard, Reporting, coordinating delivery of projects, allocating resources, communicating, and managing resources, building relationships, Project planningBoeing Remote November 2022 to April 2023Consultant Program / Project ManagerDevelops and manages multiple, complex information technology (IT) project plans and deliverables.Provides input to determine complex project scope, schedule and budget baselines based on an understanding of the system development lifecycle.Negotiates changes to project baselines. Conducts design reviews. Manages the incorporation of quality management systems for IT projects.Monitors project deliverables to ensure compliance with quality standards. Identifies and negotiates for necessary resources to meet project goals.Develops and executes project communication plans. Leads activities to identify project risks and develop mitigation plans. Identifies need for vendor-provided products and services. Coordinates and oversees supplier activities.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, Azure, VM Ware, IaaS, PaaS, Infrastructure, Dashboard, Reporting, coordinating delivery of projects, allocating resources, communicating, and managing resources, building relationships, Project planningCleveland Clinic Remote June 2022 to August 2022Consultant Program / Project ManagerResponsible for Program/Projects to support Contact Center Enablement portfolio consisting of large enterprise wide Interdeim expansion of CTI integration to EPIC and Verint WFM.Manages projects throughout the project lifecycle, from proposal and defining requirements to project planning and implementation, using extensive input from industry and/or business unit subject matter experts.Responsible to minimize disruption of service to the end users and be an escalation point for all issues.Tasked to document a robust transition plan, coordinate multiple teams and stakeholders to deliver on the defined transition plan on time and within budget.Responsible for reporting status, risk, issues, and program cost savings to senior executives.Maintain Service Now Program management and MS Project Plan, RACI and Risk Log presenting to Senior Leadership.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, VM Ware, IaaS, PaaS, Infrastructure, Dashboard, Reporting, coordinating delivery of projects, allocating resources, communicating, and managing resources, building relationships, Project planningDell Technologies Remote September 2021 to August 2022Consultant Project Manager IVResponsible for Financial Force Program/Projects to support and manage a portfolio of 30 customer projects. Infrastructure, switches, Storage, Servers, Isilon, VxRail, Unity and Azure Cloud stack.Manage multiple projects simultaneously, both large and broad in scope. Manages merger, acquisitions and divesture projects throughout the project lifecycle, from proposal and defining requirements to project planning and implementation, using extensive input from industry and/or business unit subject matter experts.Responsible to minimize disruption of service to the end users and be an escalation point for all issues.Tasked to document a robust transition plan, coordinate multiple teams and stakeholders to deliver on the defined transition plan on time and within budget.Responsible for reporting status, risk, issues, and program cost savings to senior executives.Developed process changes of teams, project schedule, conduct status meetings.Maintain Financial Force Program dashboard and MS Project Plan.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, Azure Cloud, VM Ware, IaaS, PaaS, Isilon, VxRail, Unity, Infrastructure, Switches, Teradata Financial Force, Dashboard, Reporting, coordinating delivery of projects, allocating resources, communicating, and managing resources, building relationships, Project planningCity National Bank Remote July 2021 to September 2021Consultant Program ManagerUnder administrative direction, uses extensive knowledge and skills obtained through education and experience to manage multiple projects simultaneously, both large and broad in scope. Manages projects throughout the project lifecycle, from proposal and defining requirements to project planning and implementation, using extensive input from industry and/or business unit subject matter experts.Influences strategic direction and develops tactical plans with substantial latitude for independent actions or decisions. Provides comprehensive solutions to complex problems or needs. Maintains extensive contact with internal customers and subject matter experts.Responsibilities: Conducts preliminary investigations for all project requests. Reviews requirements, specifications, and testing. Ensures training plans are aligned with organizational priorities, business plans and objectives. Provides a proactive interface for project stakeholders and senior management teams to ensure business requirements are completely and accurately definedManages such teams throughout the project lifecycle including planning, assigning, scheduling, monitoring, and reviewing project activities, as well as evaluating individual performance upon project completion. Conducts interviews, compiles, and analyzes responses, and creates business cases for projects.Participates in root cause analysis to recommend appropriate actions to improve productivity and efficiency. Identifies, defines, and documents complex business and technical requirements, processes, and deliverables.Performs project risk assessments by identifying key risk factors, providing effective mitigation strategies, and assigning contingency action plans to both schedules and budgets. Applies established project methodologies to manage projects: uses change control templates and processes, manages time and recording activities using defined scheduling tools, monitors budgets, and coordinates resource acquisition and utilization.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, JIRA Kanban, Dashboard, Reporting, coordinating delivery of projects, allocating resources, communicating, Managing resources, Building relationships, Project planning, Middleware Project.Providence Health Remote April 2021 to July 2021Consultant Project ManagerResponsible for advising, consulting, and managing several complex projects under a common objective, under a single program (or across several programs). assigned to programs with the highest complexity and broadest breadth - typically at the enterprise-level merger of Providence Health with St Josephs hospital.Sr. Project/Program Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the program.facilitate between executive leadership, resource managers of all IS teams, project management and consulting resources, and will be responsible for engaging executive leadership and communicating status of the program.Sr. Project/Program Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction.Sr. Project/Program Manager may oversee teams of up to 25-100, ensures projects related to the program are planned and executed in a manner that supports the Companys Mission, and supports integration and collaboration across the health system while meeting the organizational objectives.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, IaaS, PaaS, JIRA Kanban, HRMS, Dash-Board, Reporting, coordinating delivery of application migration to Azure, allocating resources, communicating and managing resources, building relationships, Business continuity planningTeradata Remote October 2020 to January 2021Consultant Project ManagerResponsible for Financial Force Migration Program. To support and manage a global program of work that is seeing the transition of onshore roles to offshore resourcesManage the organizational changes, training and responsibilities to ensure a smooth transition.Responsible to minimize disruption of service to the end users and be an escalation point for all issues.Tasked to document a robust transition plan, coordinate multiple teams and stakeholders to deliver on the defined transition plan on time and within budget.Responsible for reporting status, risk, issues and program cost savings to senior executives.Developed process changes of teams, project schedule, conduct status meetings.Maintain Jira Kanban Board and MS Project Plan.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, MS Word, Excel, Service Now, JIRA Kanban, HRMS, Dash-Board, Reporting, coordinating delivery of projects, allocating resources, communicating and managing resources, building relationships, Tera Data support offshore planningProvidence Health & Services Remote February 2020 to June 2020Consultant Project ManagerResponsible for advising, consulting, and managing a number of highly complex projects under a common objective, merger of Providence Health with St. Josephs hospital, under a single program and across several programs.Collaborate with business/facility operational leadership, intake, and governance teams, as well as IS groups required to deploy IS services and technology.The Primary point of contact between business/facility executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the program.Facilitate between executive leadership, resource managers of all IS teams, project management and consulting resources, and will be responsible for engaging executive leadership and communicating status of the program.As part of Azure Cloud Migration Factory team tasked to track decommission of legacy applications, servers, network infrastructure at multiple data centers as part of Private / Hybrid Cloud migration project.Drove discovery of existing data center estate and plan decommissions after each application in migrated.Tasked to document and report cost savings of decommissioned servers, storage and network equipment for contract negations and reporting to senior executives.Developed project decommission schedule, conduct status meetings, and generated reporting using Microsoft Development Operations and Microsoft Power Business Intelligence.Tracked 3 party vendor decommissions, device removal, special construction and other services.Environment: Contract negotiation, manage subcontractors, MS Azure Application Migration Project. MS Project, MS Power Point, MS Power BI, Word, Excel, Service Now, HRMS, IaaS, PaaS, Microsoft Azure Cloud Migration, VM Ware, Kubernetes, Citrix, Runbooks, Reporting, coordinating delivery of projects, allocating Contact Center resources, communicating, and managing resources, building relationships, Project planning.IBM Columbia, MO April 2017 to November 2019Delivery Project / Program ManagerManaged multiple data center delivery projects concurrently while executing every project on time within budget and scope.Managed Private and Hybrid Cloud Migration Projects for large chemical and shipping companies, IBM Cloud, MS Azure and some AWS integrations.Responsible for building teams both internal offshore resources and third parties/vendors for the flawless execution of Merger projects, example Hertz Rental car and DOW Chemical.Tasked to develop project scope and objectives, obtain business approval, cost tracking, progress reporting to all relevant stakeholders and ensuring technical feasibility.Required to develop a detailed project plan to track progress, ensure resource availability and allocation, use appropriate verification techniques to manage changes in project scope, schedule and costs.Measure project performance using appropriate systems, tools and techniques.Managed Telco/Infrastructure delivery orders, provisioning and testing with vendor.Manage the relationship with the client and all stakeholders, perform risk management to minimize project risks. Create and maintain comprehensive project documentationEnvironment: Manage Infrastructure and development projects, VM Ware, Red Hat, Cognos BI Reporting, Informatica ETL, SQL, Clarity, IaaS, PaaS, SaaS, UCaaS, Agile, AS400, IBM Cloud, AWS Cloud, Azure Cloud, Kubernetes, Project Run Books, HRMS, Change Management, Security Planning and Audits, Data Center, Contact Center, MS Project, MS Word, Power Point, Visio, Excel, Lotus Notes, Service Now, Workday, Reporting and financial reporting, invoicing and PO management.Kaiser Permanente Pasadena, CA April 2016 to December 2016Solution ConsultantAs part of the KPIT Contact Center Services EPP Track. I was tasked to clearly define CRQs, SRs and business requirements. Translate those requirements into technical design specifications.Tasked to analyze and define business requirements and processes as they relate to technology solutions using the agile methodology for software design, development, and integration.Responsible for reporting to management and leadership regarding SR and CRQ status.Responsible for supporting business leaders in Project planning, data collection, assist with requirement development, vendor response and assessmentExperienced in Genesys Cloud CX contact center framework, Private Cloud, Hybrid Cloud, MS Azure, Telco Circuit utilization, IVR design, IR routing and ancillary application integrations like IVR, Aspect, NICE, Informatica ELS and SQL.Analyze and review planned test strategies and defect closure for hosted Genesys cloud infrastructure.Consult on new site telephony design including IVR call flows, IR routing requirements and PBX design, implementation and documentation.Consulted on Workforce management design, deployment, testing and support.Reviewed contract specifications, SR requirements and CRQ costs needs assessment.Environment: Manage project deliverables, Oracle BI Reporting, Agile, MS Project, MS Word, Visio, Excel, Lotus Notes, Informatica ETL, Service Now, HRMS, Clarity/NIKU/JIRA, Remedy, Change Management, Genesys Engage, IVR, IR, IaaS, PaaS, SaaS, Microsoft Azure, Reporting and framework.Premier Building Group Tucson, AZ March 2013 to January 2016Commissioning ManagerTasked with Managing the commissioning team including subcontractors, vendors and testing through project completion.Preparation of the Project Quality Plans, Quality Control Plans and Project Quality Procedures which guarantee compliance with contractual requirements and ISO Standards.Utilize suite of tools to ensure collection of accurate, timely information and reporting on project metrics supporting business processes including revenue recognition.Supported the Project Owners team consisting of Construction, Engineering, Commissioning and Quality Assurance with issues resolution and performance testing thru energization and acceptance.Provide technical direction or support to installation teams during installation, start-up, testing, system commissioning, or performance monitoring.Environment: Manage project deliverables, onsite supervision, MS Project, MS Word, Visio, Excel, Outlook, Business Intelligence / NIKU / JIRA, Customer facing, Status and Reporting.American Express Weston, FL February 2011 to March 2013Consultant Project ManagerResponsible for Data Center application and infrastructure migration, as part of the relocation Project.Managed NICE Call recording move to new Access Center, including telco circuit orders and delivery.Managed Avaya Aura move to new Call Center, including Circuit delivery, routing, testing, and CTI testing.Managed EMC Storage Array Move as part of the Data Center relocation project. Developed project plans, project budgets and resource plans/forecasts in a PMO Organization. I directed project activities including objectives, stakeholder reviews, risk management, change control and communications.Utilized financial suite of tools, ensure collection of accurate, timely information and reporting on project progress including financials in Clarity.Managed mainframe applications move to new Lpars as part of New Data Center build project.Managed Application Move and Integration activity of team consisting of Environment builds, Virtual Machine sizing, Physical Storage, Application design team, and 3rd party vendors to meet business requirements.Responsible for cost management of projects, develop project milestone schedule, conduct status meetings, and ensure business requirements are met.Interfaced with stakeholders to document Application design, SDLC Audit and Access center environments to meet functional requirements for successful implementation.Environment: Agile Methodology, MS Project, Visio, Excel, Word, Cloud, IaaS, PaaS, SaaS, Clarity BI, Remedy, Clarity, Cognos, Share Point, end-to-end application integration, Virtual Machine, MS Dot Net, Application development, SQL, Data Warehouse, Service Now, Workday, EMC, NICE, AVAYA AuraSt Josephs Hospital Orange, CA June 2010 to December 2010Project ManagerResponsible for the requirements gathering effort for expansion of Hospital Call Center, Meditech integration to new Online Hospital Scheduling Application project.Established Valid Scheduling Factors including User Patterns, Patient Types, Service Types, Service Requirements, Document Priorities and Support Services.Develop a Capacity Plan based on gathered requirements.Managed Data collection needs for Online Hospital Scheduling - Due-Diligence and vendor Selection Process.Managed Requirements gathering for determining approach - Coordinated or Centralized Scheduling Center.Established Functional requirements for integration with an automated call distribution system.Supported planned changes and vendor selection for implement Contact Center technologies.Environment: Project financials, Project Planning, MS Project, Visio, Avaya Aura, Meditech, MS Dot Net, Chartmaxx, Remedy, end-to-end application integration, Unified Messaging, IVR, ACD, Voice Portal, Networking, Server/client, QOS, Interallia, CTI, VOIPToyota Financial Torrance, CA October 2009 to April 2010Consultant Business Systems AnalystSupported the Oracle BI applications upgrade from Siebel Analytics to OBIEE.Tasked to support data center integrations of source systems, Genesys, Nice, Witness, and financial records suite to the Oracle data warehouse.Utilize suite of tools, ensure collection of accurate, timely information and reporting on contact center metrics supporting business processes.Supported the IQ Analytics team consisting of Siebel Analytics, SQL, and Informatica mapping changes and supporting Genesys Data mart integration to Oracle data warehouse.As part of the support team I was responsible for on-call support and complete support deliverables relating to batching and processes.Supported planned changes and implement Access Center technologies, ensure changes and data recovery plans are followed.Environment: Project financials, Project Planning, MS Project, Visio, SQL, HP Service Manager, Siebel Analytics BI, Informatica, end-to-end application integration, Unified Messaging, IVR, Avaya, Genesys IR, IVR, Data Mart, Networking, Server/client, QOS, Interallia, CTI, VOIPESRI Redlands, CAConsultant Business Analyst March 2009 to August 2009As part of the Project team tasked to implement new Data warehouse, CRM and web 2.0 technologies to existing contact center.Develop a comprehensive Business Requirements Document including analysis, diagrams.Responsible to define project requirements both for the business and development.Excellent people skills and communication abilities, written and verbal, able to design interview processes, work with analysts and business owners to document findings in a clear, concise, and easily readable fashion.Provided project estimates of time and resources needed to complete a task.Worked independently within timelines provided to complete objectives.Provided reports of progress to Program Manager and other interested parties.Aware of and experience with best practices for Business Analysis.Environment: Manage project, onsite supervision, MS Project, Word, Excel, Power Point, SharePoint and Visio, SAP, Sales force CRM, Drupal, SQL, manage resources, building relationships.Kaiser Permanente Pleasanton, CAConsultant Business Analyst November 2008 to January 2009Tasked to analyze and define business requirements and processes as they relate to technology solutions using the agile methodology for software design, development, and integration.Responsible for migration planning, data collection, assist with RFP development, response vendor maturity assessment and Genesys vendor selection.Analyzed and planned test strategies for hosted Genesys infrastructure.Consulted on Interactive intelligence design, implementation and document requirements.Consulted on Workforce management design, deployment, testing and support.Reviewed contract specifications and codes to determine installation meets contracted requirements.Environment: Manage project deliverables, onsite supervision, MS Project, MS Dot Net, Lotus Notes, Clarity / NIKU, Remedy, Genesys, IVR, and Visio, manage resources, manage project budget.Siemens Cypress, CAProject Manager January 2008 to August 2008Managed large, more complex Building Automation Projects or multiple projects from pre-booking, cost estimating to customer acceptance. Responsible for contract negotiation and managed subcontractors to project completion.Supervised the project team during planning, estimating, design, installation, start-up, commissioning, turnover and warranty of assigned projects.Responsible for overall cost management of projects. Develop project milestone schedule, conduct status meetings, and ensure customer deliverables are met on schedule and under budgetProvided leadership, vision and direction for assigned employees including career planning and development, performance reviews and other activities.Obtained bids and vendor selection, device installation, special construction or other services.Utilized financial suite of tools, ensure collection of accurate, timely information and reporting on project progress, materials, billings, collections and payments; and all project records.Environment: Contract negotiation, manage subcontractors, MS Project, MS Power Point, Word, Excel, SAP, Reporting, coordinating delivery of projects, allocating resources, communicating and managing resources, building relationships, Project planning.Nice Systems, Inc. Riverside, CAProject Manager November 2006 to January 2008Responsible for Project Charter, Statement of Work (SOW) and Project Plan, along with all related materials, work products, updates, thru acceptance of call recording implementation.Used SDLC methodologies to plan, estimate, and organize overall implementation of NICE Contact Center products including server hardware, SQL db design, LCR, IVR, E-911 trunking.Responsible for overall cost management of projects. Develop project milestone schedule, conduct status meetings, and ensure customer deliverables are met on schedule and under budgetCoordinated with and responsible for working with the Solution teams on implementing solutions to cross-functional systems that require customization and added value services.Managed applications through the SDLC, delivery and customer acceptance. Identified and categorized acceptable levels of risk and potential impact.Environment: SOW, SDLC, MS Project, Project Plan, manage resources, SQL, Nice Perform DB design, Interaction Analytics, storage center, Avaya, Cisco, Contact Center LCR, IVR, E-911 trunking, networking, Server/Client, CTI, VoIP, manage end-to-end application development, Risk Management, allocating resources.Siemens San Jose, CADesigner Installation Specialist December 2000 to July 2006Tasked to define scope, develop project plans, project budgets and resource plans/forecasts; direct project activities, objectives, reviews, risk management, change control processes and communications.Utilized financial suite of tools, ensure collection of accurate, timely information and reporting on project progress including financials.Responsible for overall cost management of projects. Develop project milestone schedule, conduct status meetings, and ensure customer deliverables are met on schedule and under budget.Responsible for software configuration of integrated voice/data PBX solutions ranging in size from small single office to enterprise-wide implementations.Interfaced with stakeholders to design software and PBX/ACD call center environments to meet functional requirements for successful implementation.Designed and configured Siemens Hicom 300, Hicom 150, HiPath 3000, 4000 and 5000 PBX families, Siemens Phone mail and HiPath Expressions UM, IVR, HiPath Pro Center and Agile ACD products and HiPath Manager/Assistant administration tools.Environment: Financial suite tools, Project financials, Project Planning, MS Project, SAP, |
