| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:To leverage my extensive experience in operations management, leadership, and team coordination within a new industry. Seeking a dynamic role where I can apply my skills in optimizing processes, managing teams and driving organizational efficiency to contribute to the success and growth of a forward-progressing company.SKILLS: Dental practice management and operations, efficiency and workflow optimization Financial planning and budget management Accounts receivable and payable Billing and collections Financial reporting and analysis Team leadership and development Staff scheduling and workload distribution Recruitment, onboarding and retention Performance reviews Patient relations and satisfaction, retention strategies Marketing and community outreach Compliance and regulatory knowledge Electronic Health Records (EHR) management Practice management software HIPAA and OSHA compliance management Policy and procedures development KPI tracking and analysis Revenue cycle management Insurance processing and reimbursementEMPLOYMENT:Operations Area ManagerDOCS Dental Ft. Eustis April 2021-September 2024 Acted as a representative and leader within the DOCS dental organization and the military Army Airforce Exchange Services (AAFES) division to carry out the company mission: Provide access to comprehensive healthcare and innovative solutions for people around the world. Our skilled medical and dental professionals remove barriers to care by delivering on-site healthcare for our members. Oversaw operations of six dental offices, ensuring efficient workflow and high-quality patient care Implemented standardized procedures across practices, resulting in an increase in production. Conducted regular performance reviews and training sessions for over 40-90 staff members, fostering a culture of continuous improvement. Managed budgets and financial performance, reducing operational costs and employee overhead through strategic resource allocation. Coordinated marketing and community outreach initiatives, driving a high % increases in new patient acquisition. Drove year-over-year growth to increase office profitability, reduce costs and support budget goals for the clinic. Executed the opening and staffing of DeNovo offices while building close working relationships with AAFES SBM and military superior.Office ManagerFashing and McCoy DDS September 2020- April 2021 Supervised, trained and evaluated front office and clinical staff. Served as the primary point of contact for patient inquiries, complaints and feedback. Handled billing and insurance claims, ensuring accurate documentation and registration. Implemented and maintained office policies and procedures to insurance and compliance with healthcare regulations and standards. Ensured the office is organized and well-maintained to provide a welcoming environment for patients. Managed patient scheduling to optimize productivity. Hygiene CoordinatorStensland Dental Studio January 2020- August 2020 Coordinated and managed scheduling of hygiene appointments to optimize the hygienists schedule and reduced gaps or cancellations. Monitored and managed recall and reactivation programs to maintain a full schedule. Collaborated with hygienists and dentists to create and implement effective patient care plans. Assisted in managing hygiene staff workloads to prevent delays or bottlenecks. Dental Assisting Instructor February 2019- September 2020 Morrison Dental Group/Morrison Education Center Developed and delivered comprehensive dental assisting curriculum covering clinical skills, radiography, infection control, and dental materials, anatomy, charting and treatment. Provided hands-on training and practical demonstration for student proficiency in chairside assisting skills. Evaluated student performance through assessments, practical exams and clinical evaluations. Collaborated with dental professionals and clinics to organize externship opportunities and job placement for pupils.Administrative Assistant/Dental Assisting Instructor February 2019- January 2020 Morrison Dental Group/Morrison Education Center Managed patient scheduling, appointment confirmations, and recall systems. Processed patient payments, verified insurance benefits and handled claims submissions for financial accuracy. Maintained patient records and documentation ensuring HIPPA compliance. Assisted in patient education to promote services and enhance patient engagement. Supported clinical staff to coordinate daily schedules for seamless flow of day-to-day operations. Office ManagerPerfect Teeth August 2017-October 2018 Trained new managers and staff within four offices, increasing patient care and profits. Optimized appointment scheduling to maximize the practices capacity and revenue. Managed patient records in accordance with HIPAA policies. Oversaw and managed employee relations. Handled billing and insurance claims. Coordinated, monitored and analyzed the effectiveness of marketing initiatives to generate new patient leads and optimize outreach strategies.Expanded Duty Dental AssistantJoe C. Stucky, DDS June 2011- July 2017 Assisted dentist chairside during traditional and complex dental procedures, including restorative, endodontic and surgical treatments. Executed radiographic procedures, including digital x-rays and panoramic imaging. Provided patient education to enhance patient understanding and compliance. Maintained accurate patient records and documentation. Prepared and sterilized instruments and operatories in compliance with infection control and OSHA standards. Conducted dental laboratory work.EDUCATION:CE Shop Mortgage Loan Originator/Real Estate Pre-licensing Virginia 08/2024-09/2024 NMLS ID #2632343 20 Hour SAFE Comprehensive MLO Pre-licensing 60 HoursMesa StateCollege2011-2016Business Administration Bachelors Associates Maintained a 3.8 GPAGrand Junction,ColoradoIntellitecColleges05/2011Certificate of Dental Technologies Member of the Technical HonorsSociety 120 Hours Completed ExternshipGrand Junction,ColoradoTechnicalVocationalInstituteCommunityColleges2003-2008Business Administration Academic Achievements/HonorsAlbuquerque, NewMexicoCERTIFICATIONS: Registered Dental Assistant (RDA) CPR and First Aid Certified Level II Expanded Duty Dental Assistant (EDDA) MLO NMSL License # 2632343 |
