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Click here or scroll down to respond to this candidateCandidate's Name
Park Ridge, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryGlobal Infrastructure Refresh and Change Management: Led the Agile-driven refresh of Fortinet firewalls, Juniper switches, and Juniper wireless devices across nearly 100 global locations, managing budgetary allocations, tracking expenditures, and automating detailed reports to align with project objectives and financial targets.Oversaw Agile project management using CRM to customize software at Infor. Employed Azure DevOps (ADO) in a Scrum framework at Northern Trust to segregate PROD and Non-Prod environments. Developed HR workflows, user stories, and backlog on the ServiceNow platform.Extensive M&A Activity: Experience managing multiple projects simultaneously, including M&A, applications, call center migrations, integrations, entity divestitures, compliance, marketing, contract management, business analysis, and process improvement. Strong background in project & portfolio management, consulting, SaaS, SDLC, HCM, PPM tools, AWS, Cloud migrations, disaster recovery, reporting, security, risk management, Jira, ServiceNow, Azure, and PMO.Infor SaaS Migrations: Managed cloud migrations for more than forty-five clients, implementing call center and sales business improvements through CRM. Focused on process improvement, application migration, security, and change management, driving successful project implementations and creating enthusiasm by marketing milestones.Effective in stressful situations and a cohesive team player with strong analytical, problem-solving, contract negotiation, scope management, organizational change management, Waterfall/Agile/Jira/Azure, and interpersonal skills.Life Science/Biopharma: Managed multiple system implementations and a global due diligence platform with experience at J&J, Eli Lilly, and Walgreens.Proven track record in implementing process improvement, application migration, multitenant migrations, connections to 3rd parties, and change management for successful project implementations while creating enthusiasm by marketing milestones.Consulted at Johnson & Johnson, guiding business owners through the CRM strategy process, including definition, design, and implementation, while integrating CTI and email functionality into a universal queue. This implementation enabled call centers to efficiently service all aspects of a single multi-billion dollar drug.Communication and Leadership: Strong background in stakeholder communication, presentation skills, and leadership. Recognized for cultivating exceptional working relationships with executives, customers, and vendors, earning accolades for collaborative team efforts. Skilled in running daily stand-up meetings, dashboard reporting, and driving projects to successful completion.Extensive use of Microsoft Teams for rapid deployments of Application/Infrastructure projects. Utilized SharePoint, Google Docs, Clarity, ServiceNow, SmartSheets, O365, Jira Project Management, OneDrive, and Teams to automate reporting and dashboards. Contracted with Walgreens, Eli Lilly, BCBS, and J&J.Financial analysis, capital & expense management, dashboard reporting, ROI, milestone reporting, analytics, utilization tracking, and KPI management.EducationSt. Norbert College, DePere, WIBachelor of Business Administration, Minor in EconomicsMember of Omicron Delta Epsilon (Economic Honor Society)George Washington University, Washington D.C. 2010 - 2015Advanced Studies in Project ManagementCertifications/ TrainingShare Point Automation TrainingAzure ADO Scrum TrainingPMP & CSM certification Training in progressLeadership Development TrainingOracle Navigation TrainingCisco ICM Training, Team Build/ Team Sell/ Team Deliver TrainingProfessional ExperienceNovolex Jan 2024 CurrentSr. Project Manager -ContractorLed the Agile-driven refresh of Fortinet firewalls, Juniper switches, and Juniper wireless devices across nearly 100 locations globally. Utilized Scrum methodologies to manage the project lifecycle, ensuring timely and effective communication with stakeholders. Adeptly managed budgetary allocations, tracked expenditures, and automated detailed reporting for both internal and external labor, as well as equipment costs. Oversaw change management processes, ensuring all revisions aligned with project objectives and financial targets. Additionally, implemented robust inventory tracking automation, monitored capital depreciation, and managed accruals by location, contributing to enhanced resource management and financial transparency. Successfully executed a Warehouse buildout project and facilitated the migration of plants to Microsoft Teams Voice, ensuring smooth transitions and minimal disruption to operations.HAVI Mar 2023 Jul 2023Sr. Project Manager -ContractorEstablished and deployed formal HR policies around the provisioning and deprovisioning of accounts throughout the global HAVI network. My team used ServiceNow to standardize the employee technical onboarding and offboarding processes with integration and automation to Azure Active Directory as part of ISO remediation. Drove project visibility with key stakeholders by producing program KPI reporting.Managed the efforts to reduce and right size the global Microsoft Azure Improvement and Saving Project. Partner with the portfolio of efforts: architecture & resiliency, support processes & advisory notifications, and cost savings. Created automated reporting and collected data to prioritize the thousands of maintenance/ status and improvement tasks/initiatives.CDK Global, Hoffman Estates IL Jan 2022 Dec 2022Sr. Project Manager -ContractorFacilitating the divestiture of operations and the cutover/migration of on-premise networks, we support the seamless closure of satellite data and call centers by ensuring the efficient transfer of systems to the Cloud.Focused on all technology, applications, data analytics, and infrastructure separation while maintaining system availability.Managed infrastructure, cloud, project intake, network, End Users, Tableau dashboard reporting and business application separation. Migration to Microsoft O365 and the decommissioning of legacy environments, mailboxes and Applications.Modernizing Infrastructure by migration to the Cloud of more than five thousand VM devises running applications. Upgraded the largest Clients to new hardware to increase processing and add capacity. Facilitated projects with Offshore, Clients, Platform Teams with flawless execution and accuracy while updating the CMDB.Northern Trust, Chicago IL Oct 2020 Mar 2022Sr. Project Manager -ContractorOrchestrated the seamless cutover/migration of over 6000 VM devices to a Private Cloud infrastructure. Strategically planned, communicated, and executed global data migration events, collaborating closely with vendors, application owners, and platform teams. Leveraged Clarity for project management.Led the Network Lifecycle Hardware replacement initiative, overseeing the global replacement of end-of-life Cisco hardware. Managed project timelines, resources, and vendor coordination to ensure smooth hardware transitions.Spearheaded the Cyber Resiliency Security initiative, successfully implementing a highly secure Tertiary Air Gapped Data Vault (Cohesity). This innovative solution met federal requirements, entailing the meticulous setup of a fortified environment.Participated in vendor relationships and negotiations during transactions at Northern Trust, ensuring alignment of vendor contracts and service agreements with post-vendor integration objectives. Implemented strategies to optimize vendor performance and mitigate risks associated with vendor dependencies.Skillfully facilitated the separation of PROD and Non-PROD databases, utilizing Azure ADO stories within a scrum methodology. Managed cross-functional collaboration with DB and vendor teams, guiding the discovery process and meticulously planning resource allocation for task execution.Walgreens, Deerfield, IL Jan 2019 - Mar 2020Sr. Project Manager/Program ManagerLed and executed an 83-million-dollar infrastructure replacement project spanning 8000 Walgreens locations. Managed seamless nightly deliveries, conversions of servers, switches, firewalls, and testing, while coordinating equipment logistics and returns (Waterfall methodology).Successfully delivered a comprehensive Global Hotline and Investigation Case Management System. Orchestrated the migration of applications from Compliance, Data Privacy, Employee Relations, and Asset Protection onto the NAVEX EthicsPoint Platform, establishing connections with third-party collection partners and incident reporting to law enforcement (Waterfall to Agile).Managed the WHC 360 initiative, forging strategic partnerships with third parties to enhance patients access to healthcare. Automated application processes for streamlined data intake and matching, enabling targeted marketing through digital channels.Spearheaded the delivery of Network Security for compliance, including a critical MFA for PCI Compliance Project. Over 300 infrastructure devices were updated within the Network, with the project's most significant milestones achieved in the final 60 days, garnering recognition from the CIO.Oversaw the end-to-end implementation of a global application platform for Due Diligence, Risk, and Gifts & Hospitality, empowering the Anti-Bribery/Anti-Corruption Group's and employee data privacy efforts.Infor, Chicago, IL Aug 2015 - Nov 2018ICS Certified Project ManagerFacilitated the implementation and integration of CRM to Infor clients to single & multitenant environments. Using high preforming onshore and offshore subject matter experts, the team effectively deployed and modified CRM systems for many of North Americas largest organizations.Managed projects utilizing AWS for the implementation of SaaS for CRM, MRM, and Interactive Advisor for more than forty clients.Project managing the configuration, setup, product/ brand launch, and enhancement requests (Jira) of a single/multi-tenant integration to various ERPs, and applications to solve business issues while improving efficiency.Marketing, branding, new product launch, and campaign management for multiple SaaS marketing initiatives.Maintained scope, schedule, quality, risk & change management, SDLC, for multiple simultaneous projects, while executing sales improvement projects including compensation/ performance metrics & management.Prepared, facilitated, communicated weekly project status and Steering Committee meetings.Resource planning, forecasting and allocation for on and offshore resources.Selected as a One Infor Hero and a founding member of the Employee Engagement Committee.ADP, Elk Grove, IL Jun 2008 - Aug 2015Project Manager/Program ManagerManaged the implementation of HCM SaaS systems to the largest clients that ADP serves.Executed complex implementations for Time, Benefits, HR, Payroll, Total Compensation, sales performance, succession, commission/ compensation management, WGPS, GL and Cobra.Integrated Vantage HCM and EV5 products with Canada, WFN, and Pay Specialist.Scope management with effective delivery within the Statement of Work.Worked with Sales to scope, contract negotiations, and the cost of new business.Bank of America, Chicago, IL Nov 2007 - Mar 2008Project Manager/Project LeadManaged multiple projects dealing with infrastructure, applications, system data.Project managed the applications system data integration of Bank of America with LaSalle Bank.Converted multiple systems of record by defining elements, mappings, and data migration.Worked with the banks common customers and determined the risks and exposure on the interim bridge as well migrating data for Basel history.Executed within the organization Six Sigma Framework.Inovis, Alpharetta, GA Jul 2007 - Nov 2007Project Consultant/ Project ManagerManaged projects for the implementation of Oracles Business Intelligence AnalyticsDefined and implemented the reporting business requirements of Oracles 10g BI productWorked with Sales and Support on reporting to manage the business during a Siebel 7.8 CRM implementationFidelity FSI, Raleigh, NC/ Merrimack, NH Oct 2006 - Jun 2007Project ManagerActed as a strategic change agent that assisted Fidelity with their global HR and Payroll system implementationCreated a methodology to documented existing processes and create the future state enhancementFacilitated change workshops for the best practice solution with SMEs and business ownersImplemented and communicated a knowledge base for the sharing and exchange of best practicesThe change was communicated by facilitating and distributing the process maps and documentation that was created as future state best practiceThese new process maps became the baseline for next generation enhancementsProvided Go Live Systems supportFacilitated the creation of system workarounds that filled in development shortfallsWorked with Operations and Finance to resolve 140 deferred development change controls Project Voyager Operational Readiness: Ensured a flawless conversion from an Operations Environment off the current HRMS platform to the new HRA global platformFacilitated the capture and documentation of current & future state processes while building efficiency, best practices, and performing a gap analysisAssisted with the formalization of a hierarchy of processes, and their relationship to product and systems, that encapsulated the entire HR & Payroll functionMapped processes to interfaces, workgroups, reports, and operational effectiveness metricsEli Lilly, Chicago, IL Apr 2005 - Sep 2006Project ManagerManaged and coordinated teams that enhanced system management capabilities for this large Pharmaceutical CompanyDetermined business issues, identified requirements, and implemented enhancementsTims team was responsible for the configuration, testing and deployment of system upgrades, patches, and functionality improvements for multiple clientsAmdocs, Downers Grove, IL May 2004 - Mar 2005Project ManagerLed the CRM implementation for the organizations largest accountCoordinated deliverables, resources, and system rollout of more than 7000 usersSuccessfully deployed the latest release of Amdocs CRM as part of a strategic initiative to help enhance the customer experience for more than 15 million subscribersThis was the first integration with Clarify CRM and the Amdocs billing databaseThere was a considerable customization that was coordinated between the CRM development in San Jose, India, and Israel development teamsAll enhancements were tested on-site thought four distinct environmentsConsulting ManagerManaged and mentored 12 technical consultants on a variety of projects worldwidePromoted and procured additional bonuses for 25% of the teamExelon Corporation, Chicago, IL Jun 2003 - Apr 2004Project ManagerLed, coordinated, and project managed the replacement of information technology infrastructure in Nuclear Power Plants for Exelon CorporationGranted Nuclear Security ClearanceErnst & Young, Chicago, IL Oct 2000 - May 2003Project Delivery ManagerLed teams in the life cycle delivery of the Siebel Call Center CRM system for Johnson & Johnson.Successfully completed the strategy, solution design, and definition phases for one of the largest CRM implementations at Johnson & Johnson.Guided business owners through the entire strategy process, from definition and design to implementation, ensuring alignment with organizational goals.Integrated CTI and email functionalities into a universal queue to streamline communication and enhance efficiency.Documented facilitated sessions and work products, resulting in the creation of a new E-Pharma methodology that was subsequently rolled out to the entire CRM practice.Executed a Marketing Analytics Proof of Concept for a major carrierDeveloped a campaign, using existing data that doubled their traditional in-house marketing responseCreated a business plan that transformed a product business into a service organizationBusiness Plan included new services, financial modeling, acquisition strategy, human resources strategy, technology, and process reengineeringPlan was approved and is being implemented, including the addition of 100 new employeesArthur Andersen, Chicago, IL Jun 1998 - Sep 2000Project ManagerDirected the Customer Management Business Consulting Practice to assist clients in effectively managing the people, process, technology, strategy, and organizational issues that support the companys customer interfaceDeveloped a vision and strategy for customer service and nation-wide telephone support for a large U.S. Government Agency (Health and Human Services)As part of this public sector project, implemented performance measurements, quality call monitoring, call routing standardization and improvements, as well as the education and training of more than 77 call centers managersImplemented a contact center technology design solution for an international manufacturer of beauty productsConsolidated 10 autonomous divisions under new corporate headquarters with consistent customer service directionSupervised the call center technology selection and implementation for a PBX, voicemail, local and long-distance service, and voice/data cablingFacilitated hiring and training of new Customer Service RepresentativesDeveloped reporting processes and performance measurements targetsDesigned and implemented a quality assurance monitoring program |
