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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE High Point, NCSUMMARYSeasoned professional with 21 years of experience in customer service, retail, and management roles. Skilled in merchandise handling, stocking, and optimizing store transactions. Seeking a Customer Service Associate position to leverage retail expertise and a proven track record in enhancing customer experiences. WORK EXPERIENCEA&M Audit Servicing and Investment High Point, NCPersonal Assistant Feb 2024 - Present Manage comprehensive administrative tasks, including invoice creation and data entry into QuickBooks. Facilitate effective communication through handling phone calls and corresponding with stakeholders. Adapt to daily business needs by performing diverse computer-based assignments. Elevance Health Winston-Salem, NCCustomer Service Representative Nov 2022 - Feb 2024 Addressed customer inquiries, facilitated appointment scheduling, and provided guidance on physician selection and medication management within a healthcare setting. Transitioned to pharmaceutical customer support, ensuring efficient prescription processing and timely shipment for patient satisfaction. Identified and communicated technical issues with the company's software algorithm to support continuous improvement efforts before departure.Profit Hounds Matthews, NCProcurement Specialist Jan 2022 - Mar 2022 Negotiated purchase agreements for goods, ensuring competitive pricing and quality standards. Managed the sales process for products on Amazon, optimizing listings for maximum visibility and profitability. High Point Auto & Truck High Point, NCManager May 2015 - Jun 2019 Managed the entire sales process, ensuring customer satisfaction from initial contact through finalizing finance agreements. Oversaw operational aspects of the dealership, maintaining a streamlined workflow and optimizing transaction efficiency.Arizona Petes Greensboro, NCManager Aug 2000 - May 2015 Directed daily operations, ensuring smooth running of a large entertainment venue including staff coordination, inventory management, and financial administration. Orchestrated event planning and execution, contributing to the enhanced patron experience through meticulously organized parties. Maintained oversight of supply ordering and payment processes to support weekend business demands and operational needs.Le Divan Restaurant High Point, NCManager Mar 2008 - Aug 2010 Oversaw the end-to-end renovation process, including obtaining permits, designing the bar, and coordinating the installation of gas lines and hood systems. Directed onsite workers effectively to execute the restaurant's layout transformation according to the devised vision. EDUCATIONVance-Granville Community CollegeAssociate's degree, BiologyHenderson, NCJun 1994UNC WilmingtonAssociate's degree, College transferWilmington, NCJun 1987CERTIFICATIONSDriver's LicenseBartender LicenseSKILLSProcurement Purchasing Supply Chain Negotiation Marketing Event Marketing Food Safety Administrative Experience Contract Management Logistics Process Improvement Sourcing Events Management Computer Skills Time Management Animal Care Project Management Communication Skills Customer Service Personal Assistant Experience Budgeting Event Planning Pricing Sales Account Management Organizational Skills Problem Solving Job Knowledge Physical Requirements Flexibility |
