Candidate Information Title Customer Service Representative Target Location US-WA-Seattle Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARYCustomer Service Representative bringing top-notch skills in oral andwritten communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.WORK HISTORYCustomer Service Intake Specialist, 05/2022 - Current XPRESCHECK, Seattle, WACustomer Service Representative, 04/2018 - Current UNITED PACIFIC, RENTON, WACosmetologist, 06/2014 - 10/2019YEE COOL CUTS LLC., BELLEVUE, WASeattle, WA 98178PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSJESSICA BOETrained new personnel regarding company operations, policies and services.Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. AMD ProficientMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided information regarding charge accounts and loyalty programs.Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.Communicated with vendors regarding backorder availability, future inventory and special orders.Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Upbeat and Positive PersonalityBuilding Customer Trust andLoyalty Order and Refund ProcessingPOS Systems and OrderingPlatforms Efficient and Detail-Oriented Understanding Customer Needs Data Entry and Maintenance Customer Data ConfidentialityCalm and Professional UnderPressureInterpretation and TranslationServices Responding to Difficult Customers PCI (Payment Card Industry) Credit Card Payment Processing Answering Customer Questions Statement Billings Customer Information DatabasesCosmetologist, 11/2001 - 06/2012JESSICA'S, SHERWOOD, OR - EDMONDS, WAMANAGER, 01/1998 - 01/2000SUPERCUTS, SHERWOOD, OREDUCATIONAssociate of Arts, Cosmetology Education, 06/1992GREENWOOOD ACADEMY OF HAIR - Seattle, WAAttended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.Maintained high number of return customers through precise cutting, coloring and styling of clients' hair. Consistently received positive performance reviews from guests. Offered professional cuts, color services and extensions to salon customers.Used scissors, trimmers, clippers, razors and brushes on over200 customers with 99% customer satisfaction rate. Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation.Maximized performance by monitoring daily activities and mentoring team members.Established and updated work schedules to account for changing staff levels and expected workloads.