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Title Customer Service Account Manager
Target Location US-PA-York
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Ft Worth, TX Street Address  PHONE NUMBER AVAILABLE  EMAIL AVAILABLESeeking opportunity in Transportation ManagementSafety Management  Learning & Development Strategies  Training / CoachingOrientation  Operations  Performance Management  Regulatory ComplianceProfileExceptional talents in recruiting and hiring qualified drivers and owner-operators.Strong background in training, coaching, performance management, and driver retention.Solid ability to plan, develop, and align training & development strategies with identified needs and objectives, as well as criteria required by DOT, OSHA, and internal best practices.Sound knowledge of practices related to adult learning, instructional leadership, workshop facilitation, and performance measurement.Able to coordinate and deliver training via workshops, e-learning, one-on-one, and blended solutions.Clearly communicate health & safety regulations and corporate policies at regular meetings to maximize comprehension, engagement and compliance, vital to fostering an excellent safety culture.Skilled at inspecting workplace environments, equipment and practices to ensure consistent adherence to rigorous safety standards and government regulations.Able to leverage Learning Management System database to ensure accuracy in reporting, optimize teammate success, and ensure adherence to audit requirements.Adept at conducting meetings, analyzing data, and promoting interdepartmental communication to optimize cooperation, productivity, compliance, and bottom-line success.Winner of Safety award for achieving and sustaining 100% DOT compliance and zero injuries in 2004.Recognized with additional awards for excellence in customer service and claim reports.Professional ExperienceUniversal Dedicated Logistics Grand Prairie, TX 06/06/2022 to PresentRoute SupervisorInformed customers of delivery of loads with a constant emphasis on ensuring seamless dispatch operations, DOT compliance, and 100% customer satisfaction.Closely partnered with cross-functional personnel to respond to drivers issues effectively and efficiently, violations, or required repairs.Enforcing quality and safety compliance, as well as company policies and procedure.Monitored, analyzed, and streamlined operations in dispatch to optimize efficiency, safety, productivity, cost control, driver retention.Methodically managed drivers hauling freight. to customer plant assembly line.McLane SW & NT Divisions Temple, TX & Ft. Worth, TX, 12/4/2016 to 05/27/2022Transportation ManagerRecruit, interview, hire, dispatch, manage, coordinate, and evaluate drivers.Ensure constant alignment with DOT regulations and proactively conduct quarterly safety meetings including demonstration of proper lifting procedures.Play an integral role in maintenance operations to ensure vehicles remain roadworthy, vital to ensuring business continuity, regulatory compliance, and driver safety.Provide orientation for new drivers according to both internal and DOT policies & procedures.Regularly solicit employee input and suggestions to optimize productivity and performance.Responsible for routing and billing.LaFleur Transportation, Houston, TX, 2016Driver / DispatcherTransported patients to hospitals and dialysis locations, dispatched drivers, established routes, and diligently adhered to government and company safety rules and requirements.JB Transport LLC, Galena Park, Texas, 2015Heavy Haul OperationsInformed customers of availability of trucks and delivery of loads with a constant emphasis on ensuring seamless dispatch operations, DOT compliance, and 100% customer satisfaction.Closely partnered with cross-functional personnel to effectively and efficiently respond to drivers issues, violations, or required repairs.Ordered oversize permits and hired certified escorts for oversized loads.Analyzed and determined rates for flatbeds, step decks, and RGN loads including oversized loads.Candidate's Name   Page 2 of 2Tango Transport Inc., La Porte, Texas, 2006 to 2015Heavy Haul & Flatbed Operations / Safety Coordinator / Account Manager / Fleet ManagerDemonstrated outstanding performance in account management, customer service, dispatch, P&L management, billing, and calculating rates for flatbeds, step decks, vans, and RGN loads.Governed load securement for flatbeds hauling steel coils and step decks hauling boats.Established safety procedures for hauling coils and effectively instructed coils securement class.Attended and participated in production meetings with all managers at plant.Orchestrated timely pickups and deliveries, and fostered cohesive efforts with International Operations Manager for Mexico.Geronimo Specialized Transportation, Seguin, Texas, 2001 to 2006Operations ManagerSpearheaded full-scope operations spanning recruitment, orientation, training, compliance, safety, customer satisfaction, strategic planning, advertising, P&L reporting, payroll processing, cash accounts, budget administration, and records management.Monitored, analyzed, and streamlined operations in dispatch and brokerage to optimize efficiency, safety, productivity, cost control, account/customer retention, and revenue growth.Methodically investigated damages and shortages of freight, and accurately computed rates for flatbeds, step decks, and RGN loads.Ruel Smith Transportation, Houston, Texas, 1999 to 2001Operations / Recruiter / Safety CoordinatorHelmed complete spectrum of operations in dispatch and brokerage encompassing recruitment, hiring, orientation, coaching, DOT compliance, safety, P&L accountability, and budget administration.Recruited owner-operators and company drivers via persuasive newspaper advertisements, as well as innovative outreach strategies at hotels and truck stops.Oversaw safety functions by holding regular meetings, demonstrating proper lifting procedures for flatbed work, preparing detailed meeting agendas, conducting workplace inspections, and reporting on hazards discovered during inspections.Additional Experience:Independent Driver Coordinator & Contractor CoordinatorRoadway Package System, Houston, TennesseeSeasonal DriverUnited Parcel Service, Baytown, TexasDispatcher/Warehouse ManagerAmeriGas / Trigas, South Houston, TexasSoldierUS Army, New JerseyEducationUS Army Training, SafetyCollege of the American Soldier, Ft Dix, New JerseyLogistics in TransportationUS Army, Ft Dix, New JerseyCandidate's Name
Ft Worth, Tx 76106 PHONE NUMBER AVAILABLE  EMAIL AVAILABLE(07/22/2023)Please accept this letter and accompanying resume in application for the job opportunity that is currently available. In advance, thank you for your time and consideration.As a dedicated employee of McLane since 2016, I have proven to be successful in all aspects of operations with particular strengths in training, coaching, and safety compliance. I offer solid abilities in assessing organizational learning needs, swiftly resolving broad-based conflicts, orienting new hires, and working in a diverse and fast-paced environment. I have also functioned as a Division Manager for the flatbed/heavy haul division at Tango Transport and am extremely well-versed in conducting safety inspections, enforcing regulatory compliance, and teaching safety procedures in group situations and one-on-one. Additionally, I offer polished skills in coaching, motivation, team-building, and operations management which are paramount in this role.If considered for an interview, I will prove to be a stellar leader committed to supporting you in achieving your training goals through exemplary dedication, resourcefulness, collaboration, and initiative. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.Sincerely,Candidate's Name 

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