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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Wrst Street C3Brooklyn, NY. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCECrate & Barrel, NYC, Miami, Hollywood Furniture Expert, Department Manager, Night Manager and Customer Service 2003 - 2013Furniture Expert Developed and maintained relationships with customers by the use of strong selling skills and product knowledge. Answered detailed questions about the origin of each piece, including the type of materials used, location of manufacturing and workmanship involved. Provided in store consultations. Collaborated with clients on floor plans, overall design and set budgets. Consulted on furniture sales, housewares sales and home decor purchases. Was able to infuse deep conceptual meaning into projects by incorporating unique identifiers such as cultural identity, company brand, modern furniture, engaging artwork and accessories. Worked with interior designers, architects, home and business owners to meet clients specific needs and requests. Placed international and domestic orders. Consistently met or exceeded company sales goals. Retained customer loyalty and built new clientele. Managed sales and delivery reports to ensure timely delivery of product. Participated in various product sales and management seminars to become a product expert. Quarterly meetings to continue product knowledge training and education.Customer Service Answered all incoming calls Processed sales and answered all customer inquiries Set up and oversaw all domestic and international deliveries. UPS, USPS, Fed Ex, and white glove. Keyed in entire weekly inventory replenishment for the entire showroom, stockroom, patio, windows and displays. Weekly meeting with delivery dispatch to discuss quality control. Ordered supplies for the entire building. All departments. SKILLS SUMMARYSeasoned businessdevelopment professionalwith a wealth of experience.Talented retail salesrepresentative with diverseexperience in Furniture,Clothing and CustomerService. Proficient in learningproduct lines quickly. Drivenand goal oriented whilemaintaining high salesperformance. Passionateabout connecting withcustomers. Highlypersonable, friendly, reliableand hard working.HIGHLIGHTS Enjoy meeting andinteracting withcustomers. Superior customerservice skillsincluding strongphone skills. Extensive experience withvisual merchandising andspace planning. Dynamic sales leader withthe ability to work in a fastpaced environment. Excellent listening andcommunication skills. Collaborative team player. Highly organized with anexcellent attention todetail.LANGUAGESFluent in English and Spanish Inventory control, chargebacks, donations and return to manufacturer product.Department Manager and Night Manager Held weekly staff meetings to introduce new product and product details. Directed sales training and mentoring. Performed employee walk-thrus at the end of mid day shift and at the end of day shift for all departments, showroom floor, patio,and back of house. Managing the flow of product replenishment in a timely basis. Performed store opening and closing procedures securing the facility.Tristan & AMERICA, New York Store Manager1992 - 2003 Hired, trained and evaluated all employees. Directed sales training. Human Resources Payroll Managerial development Loss prevention Customer service Secret shop average of 93% Delivery coordination Oversaw profit and loss Controlled expenses to optimize profitability. Instituted company policies and procedures. Visual merchandising of store displays and windows. Assisted in recruiting, hiring and training of staff members and set up store, stockroom and office for new store openings in NYC, Long Island, Connecticut and Boston. Quarterly meetings in Canada with president, buyers and designers for all upcoming collections and accessories. |
