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Click here or scroll down to respond to this candidateResume: Christopher CraigStreet Address
E-Mail: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEHIGHLIGHTS OF QUALIFICATIONS Inter Miami CF Stadium Operations Manager pre and post Messi Arrival 2024 ICC Cricket World Cup Team Travel transportation manager for 4 teams10 Years of Event Manager for CONCACAF, Soccer Confederation under FIFA guidelines15 years of Hospitality/Customer Service Iconic Hotels in and around Miami/ Miami BeachCreated Butler service specifically for VIPs and Royal Families from Saudi Arabia and Dubai.Team Liaison Officer for HAITI in the 2013 CONCACAF Gold CupExcellent communicational skills. Fluent in French, Creole and Futbol SpanishAbility to maintain a professional manner under stressExcellent interpersonal skillsAbility to work in a fast-paced environmentStrong organizational and time management skillsPunctual and dependable A Make it Happen mentality WORK EXPERIENCEInter Miami CFMarch 2023 March 2024Stadium Operations Manager Oversee overall Daily Operations of the Stadium and Training Facility Manage Training Site and Stadium operations guided by MLS Standards and International Match Standards Manage Ingress and Egress Stadium gates. Manage 6 Operations Staff for Both Gameday and Daily Operations Conduct Weekly All Staff calls on Events happening on site Conduct Stadium Walkthroughs for Potential Clients and Share holders Oversee/ Manage all events happening onsite. Submit and over see staff Timesheets / Payroll Oversee American Football games that occur on site. Oversee Miami Sharks Rugby team which trained and played on site for their inaugural season.CONCACAF 2013-2022Event Manager / Venue Coordinator / Match CoordinatorMatch Coordinator for over 500 International matches from ages U15 Senior Teams. Both Mens and Womens tournaments.Managed all logistics for Teams and Staff of Concacaf Federations and Clubs Men/Woman Competitions.Assist with Country VISA retrieval for players if needed through countries around the region.Worked Numerous FIFA/CONCACAF Congress to specifically assist with French Speaking Countries/GuestsPOD Manager for Gold Cup 2015 and 2017. Travel with teams as Logistical Manager for USA, Haiti, and Martinique.Acct. General Coordinator for 2016 Copa America Centenario USA (4 matches including 3rd place Match)FONTAINEBLEAU MIAMI BEACH 2008-2013Concierge /Butler Plan vacation itinerary for guests i.e.; Restaurant/Night Club recommendations and City Tours Worked as Butler and scheduled travel arrangement for VIPs (I.e, Royal Families from Dubai and Saudi Arabia) Track Incoming and Outgoing packages for guests Lobby Ambassador ProgramGuest Relations Specialistrepresent executive team for the hotelspecialize in resolving guest challengesassisted with training for Hotsos for all departments hotel widecreate WOW stories for daily staff line upsassisted guests in the lobby with information and escorting guests/transients to different venuesassisted housekeeping room inspections processcontact guests celebrating special occasions and send amenities via in room dining. Guests Call Center Supervisorsupervised a team of 10 agents between guest services agents and PBX operatorsdid scheduling and assisted with vacation time for team membersdispatched guest requests orders that were put in by GSAsassisted with distributing laundry services that were requested by guests Guest Service Agentassist guest via telephone with guest requests/questionsplaced guest request in Hotsos to necessary departments FLAMINGO SOUTH BEACH 2007-2007Conciergeassisted residents with restaurant reservationsorganized outside contractors to assist residents with home cleaning recommendationsassisted with reservations for table service at Miami/South Beachs best nightclubs THE CONTINENTAL GROUP- ICON SOUTH BEACH 2005-2007Front Desk Manager / Condo Property Managementassisted residents with questions, concerns and offered high quality service to condo residents.maintained work schedule for other front desk agents.assigned duties to employees and subordinates and observes performance to ensure adherence condo policies and established operating procedure. INTERVAL INTERNATIONAL September 2001- November 2005 Timeshare Exchange Sales Representativeassisted timeshare owners to exchange their real estate from one location to anotherbooked car rental and airline reservations for timeshare ownersestablished a network of core customersidentified target customersprepared, transported, and showed necessary samples to customers to close salesgenerated sales quotations and specifications that will lead to achieving goalsdirected and coordinated with inside support staff to ensure excellent customer service. EDUCATIONMiami-Dade College 2000-2001Introduction to Travel/Tourism IndustryJohnson and Wales University 1998-2000Culinary Arts/Hospitality ManagementSKILLSProficient in Micro-soft applications; Hotsos, OPERA, Micros and AS400 database and EXCEL. Fluent inFrench, Haitian Creole, and SpanishREFERENCES UPON REQUEST |
