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Computer Engineer, IT Project Analyst, ERP Technical Support
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I am a motivated IT professional with a solid background in technical support and IT project analysis, having worked
with Group Software. With a Bachelor's degree in Computer Engineering and hands-on experience in ERP systems and
integrations, I excel in problem-solving, rapid learning, and adapting to new technologies. As a bilingual individual fluent
in Portuguese and advanced English, I bring a unique perspective and strong communication skills to my work. I am
passionate about challenges and continuous learning, and I am eager to contribute to a role that offers opportunities for
growth and advancement within the IT field.
PROFESSIONAL EXPERIENCE
GROUP SOFTWARE Belo Horizonte, BR
IT Project Analyst October 2023 December 2023
Engaged with clients immediately after the sales process to assess their specific needs and define
project deliverables.
Coordinated and scheduled meetings to provide comprehensive training sessions for clients and their
teams, ensuring effective system implementation and user adoption.
Utilized a CRM service to verify which modules clients had contracted and subsequently activated those
modules to align with their business processes.
Leveraged project management tools such as Zoho Projects to create detailed training schedules, assign
tasks, track progress, and ensure timely project delivery.
Monitored Service Level Agreements (SLA) to ensure that all project milestones and client expectations
were met within agreed timeframes.
Documented all project phases, including client requirements, training materials, and process
outcomes, maintaining organized records for future reference.
Collaborated with cross-functional teams to align project objectives with customer goals and maintain
seamless communication throughout the project lifecycle.
GROUP SOFTWARE Belo Horizonte, BRA
ERP System Technical Support May 2021 October 2023
Provided comprehensive technical support for an in-house developed ERP system, assisting users with
troubleshooting and resolving system errors, module issues, and integration problems.
Customized ERP features based on business needs, adjusting workflows, parameters, and business rules
to optimize system performance.
Trained end users on ERP functionalities to ensure effective and efficient system usage.
Collaborated closely with the development team, reporting bugs, testing new features, and offering
insights for system improvements based on user feedback.
Monitored system performance, identifying and addressing bottlenecks to prevent downtime and
maintain optimal functionality.
Documented solutions, updates, and new features for internal reference and user training.
Managed user access and permissions, ensuring appropriate access levels across various ERP modules.
Assisted with the rollout of system updates, ensuring seamless integration with other platforms like
Federal Revenue, Banking Systems and Mobile Apps.
EDUCATION
MINAS GERAIS STATE UNIVERSITY (UEMG) Divinopolis, BRA
Bachelor s Degree in Computer Engineering February 2017 December 2023
ADDITIONAL SKILLS
SQL Server Management Studio Fast Learning
Zoho Desk Problem-Solving
Zoho Projects Team Collaboration
VoIP Project Management
ERP Systems Analytics
Microsoft 360 Communication
Databases Creativity
Java, Python, SQL Strategic thinking
Scikit-learn, Pandas, Numpy
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