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Curtis Mckine JrEMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To use my knowledge, skills, and abilities to advance not only myself but the company I work for.Skills:Associates Degree in Computer ScienceSecurity +Ce CertificationAzure AdministratorAzure Security ProfessionalOver ten years of customer serviceScripting and networking experienceProficient in all Microsoft productsExperience:System Administrator Lead TeksynapMay 2023 - PresentManages a small team of System Administrators, Help Desk Professionals, and Network engineers.Conducted SCRUMS and daily meetingsHeld meetings with government officials and managed expectations and reported issues.Completed monthly War ReportsManaged workflow and workloads.Issued tickets and managed remedy queAssisted with yearly performance reviews and rated employeesCompleted timesheets and approved timesheetsProvides direction for new technologies being deployed to the IT environment.Performs system administration functions on standalone Windows (7, 10) and Redhat Linux based operating systems and applications.Develops IT operating procedures, techniques, and baseline configuration guides.Manages and secures VMWARE virtual images Linux and Windows based systems utilizing STIGs and industry standard practices.Performs operations, and maintenance support on standalone Laptop PC and systems.Provides technical support on digital cameras and media.Assists with logistical support for the issuance, tracking, shipping, and receiving of personal computers, laptops, Cameras, and digital media.Participates and assists in researching IT solutions in support of technology refresh as required to support IT system development and life cycle activities.Creates and distributes operating system image on standalone laptop PCs.Install, configure, manage baseline operating systems, and supported applications.Troubleshoot operating system and application faults, and errors.Support Government mandated IT Security policies and procedures.Interface with Information System Security Managers and Officers in support all applicable IT security policies and procedures.Perform media protection in accordance with DOD security policies, and degauss and wipe hard drives as required.Perform vulnerability scans of operating system utilizing approved security scanner.Resolve IT related Plan of Actions and Milestones (POA&M) and remediate software vulnerabilities via security patching, and specialized software configurations.Support Risk Management Framework, and assist in security assessment of IT environment as required.System Administrator/ Help Desk specialist TeksynapAug 2020  May 2022Completed tier 1-3 level help desk issuesCompleted remedy que tickets for user issuesProvided Hardware and software managementPerform system administration functions on standalone Windows (7, 10) and Redhat Linux based operating systems and applications.Develop IT operating procedures, techniques, and baseline configuration guides.Manage and secure VMWARE virtual images Linux and Windows based systems utilizing STIGs and industry standard practices.Perform operations, and maintenance support on standalone Laptop PC and systems.Provide technical support on digital cameras and media.Assist with logistical support for the issuance, tracking, shipping, and receiving of personal computers, laptops, Cameras, and digital media.Participate and assist in researching IT solutions in support of technology refresh as required to support IT system development and life cycle activities.Create and distribute operating system image on standalone laptop PCs.Install, configure, manage baseline operating systems, and supported applications.Troubleshoot operating system and application faults, and errors.Support Government mandated IT Security policies and procedures.Interface with Information System Security Managers and Officers in support all applicable IT security policies and procedures.Perform media protection in accordance with DOD security policies, and degauss and wipe hard drives as required.Perform vulnerability scans of operating system utilizing approved security scanner.Resolve IT related Plan of Actions and Milestones (POA&M) and remediate software vulnerabilities via security patching, and specialized software configurations.Support Risk Management Framework, and assist in security assessment of IT environment as required.IT Specialist DHA Oct 2019- Aug 2020Installation, configuration, maintenance and troubleshooting for all Executive users of the FBI systemsMaintain a web-based capability for FBI users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)Remote access configuration and support for FBI Executive users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)Install, configure, maintain, and troubleshoot computer peripheralsProvide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnelProvide end-user software and application supportProvide technical assistance and customer support in the operations and maintenance of wireless voice and data services.Gathered feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.Performance measures for this position focus on efficiency, effectiveness, responsiveness, and overall customer satisfaction.Security Specialist Oct 2019- May 2021 Allied UniversalPatrol premises regularly to maintain order and establish presenceMonitor and authorize entrance of vehicles or people in the propertyRemove wrongdoers or trespassers from the areaSecure all exits, doors and windows after end of operationsCheck surveillance cameras periodically to identify disruptions or unlawful actsCompleted monthly security trainingsInvestigate people for suspicious activity or possessionsRespond to alarms by investigating and assessing the situationProvide assistance to people in needSubmit reports of daily surveillance activity and important occurrencesLogistics Specialist RSDC Jul 2017- Oct 2019Plan and manage logistics, warehouse, transportation and customer servicesDirect, optimize and coordinate the full order cycleLiaise and negotiate with suppliers, manufacturers, retailers and consumersKeep track of quality, quantity, stock levels, delivery times, transport costs and efficiencyArrange warehouse, catalog goods, plan routes and process shipmentsResolve any problems arising or complaints related to logisticsSupervise, coach and train warehouse workforceMeet cost, productivity, accuracy and timeliness targetsMaintain metrics and analyze data to assess performance and implement improvementsComply with laws, regulations and ISO requirementsEntered asset information in Sunflower asset management systemTraveled monthly to multiple sites to complete inventory of assets and equipmentCompleted forms to excess equipmentCDL Driver/ Dispatcher IESI Nov 2007- Jul 2017Operating garbage trucks to collect solid waste on specified routesConducting pre- and post-trip inspections of their vehicleFollowing designated routes, as set by the waste management company or local governmentEmptying dumpsters using truck hydraulics, and clean trucks after completion of routesPerforming minor repairs to the garbage truck when necessaryNotifying supervisors about any major repairs needed or issues regarding the safety of the vehiclesComplying with truck driving rules and regulations as well as with company policies and proceduresAssisting with loading and unloading items from the truckProviding excellent customer service to residents and businesses on the routeDrove multiple types of trash trucks. Rear loader, Front End, and Rear End.Assisted dispatch with route coordination and issuesCoordinated with customers about route issues, timing issues, and satisfaction.