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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Saint Filagree DriveRiverview, FL: Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Objectives Effective ability to communicate, plan, analyze, execute and monitor while carrying out business operations and functions, staying organized and goal oriented with a strong adherence to schedule. Willing to travel and/or relocate to business location. The goal is to leverage my work experience, skills, and technical knowledge adding value to a company. Work ExperienceSPC Tech, Albany, GA July 2017 - PresentHome Renovation General Repairs, Carpentry, Sheetrock, Paint, Electrical, Plumbing, Tile, Flooring, Masonry, Estimates, Billing Verizon Wireless, South Georgia Area/Alpharetta, GA. Jan 2011 - May 2017 System Engineer III, System Performance Responsible for the operation of Cell locations w/technology (AMPS, RAN, CDMA, CDPD, 2G, 3G, LTE 4G/5G, PCS). Document/record and log cell operations, daily analysis of key performance indicators, equipment alarms, special projects, team conference calls, daily/weekly meetings, technical training, manufacture and equipment updates/alerts, applying maintenance and operational standards to key objectives and being attentive to business goals and objectives. Perform Analysis and Optimization through corrective fault isolation, testing and integration, preventative maintenance, analyzing/tracking and mapping of KPI performance indicators, conducting special studies, analyzing operation and coverage area, mapping collected data to improve performance, capacity, and coverage while planning for future technological advancement. Install/upgrade/integrate network software/hardware on Micro, Macro, Small Cells and DAS Systems. Launch/test and integrate network features/911, perform special projects while monitoring operation, coverage, capacity, KPI performance, and data UP/DN thru-put/speed performance, interacting and supporting co-workers and venders to maximize best effort service. Resolve customer trouble tickets, internal complaints and issues to within 24 to 48 hours, communicating, reporting and documenting service performed. work with managers in retail stores in assigned area, sharing customer issue/complaints, hardware and phone issues. Assist retail stores with sales, customer service, assist customers resolving equipment and usage issues. Maintain assigned company vehicle, computer hardware/software, phone upgrades, vehicle equipment inventory and RF test equipment, and continuous training. Played a key role in Emergency Disaster Relief in the South-Eastern United States following tornados/hurricanes traveling into disaster areas, assisting repairs of the Network, while assisting co-workers, law officials, and emergency responders. Verizon Wireless, East Hartford, Ct, 2005 - 2011Engineer 1-Baseline System Performance Position objective- collecting and analyzing hourly/daily data service measurements, optimizing network performance and system integrity. Support Senior RF Performance Engineers evaluating data to improve KPI performance, capacity, and coverage. Optimizing the network for future planning and cell build out. Connect with SP Engineers, Managers, Switch Engineers, RF Engineers, review technical issues assisting to implementing solutions. Process and analyze the collected data using software programs, meet with engineer teams analyzing and verify network integrity, data quality, thru-put data speed and integrity of the system. Mapping and collecting drive data in support of special projects, performance evaluations, cell build prioritization, and coverage evaluation in support of regional build program. Troubleshoot and resolve customer service trouble tickets (Remedy), call/meet with customer, address complaints and resolve trouble ticket within 24-48 hrs. Maintain daily records for mobile voice/data test equipment, vender billing, computer hardware/Firmware/software upgrades and vehicle maintenance, etc. Record daily log for vehicle maintenance/safety, driver training, record MOP procedures for testing and driving routes, paying attention to safe driving practices. Attend daily/weekly/monthly/quarterly/annual meetings, reporting performance testing and planning objectives.Verizon Wireless, East Hartford, Ct 1997 - 2005Technician Cell Network Operations Perform Preventive Maintenance, upgrades, troubleshoot, repair, testing and analyzing base station equipment, KPI/capacity/coverage, update site logs, Perform audits, transfers, and inventory status quarterly. Perform safety audits required by FCC, local, regional, Corporate & Regulatory through training, signage and RF testing. Perform all duties with little or no supervision, participating in cross-functional projects, 24/7 on-call duties and OT as needed/directed. Proficient in technology and voice/data equipment through training with experience including: Lucent, Motorola, Nortel, Ericsson, CDMA/EVDO/LTE Data; telecom, fiber, T1, DACS, OMP and more. Computer support including: PC Software/Hardware configuration, programming, and troubleshooting. Power systems including Galaxy and Lorain, High Voltage/Low Voltage with AC/DC 24v -/+48v, Distribution systems, batteries alarm configuring and testing, 110v/220v power supplies, Generator and transfer Switch operation. Use of Microsoft Office, Outlook, PowerPoint and various company and manufacturers software programs supporting job functions, track customer trouble tickets completing within 12 to 48 hours resolution. Perform special projects, Hardware, rack installation, cabling, testing, integration, equipment upgrade/swap-out. Troubleshoot and resolve customer service network issues within 24-48 Hours by testing, filing reports, documenting service work performed through hardware/software adjustments, testing and educating customers. Verizon Wireless/Bell Atlantic Mobile, Norwalk CT Sept 1994 1997 Service Manager/Installer-Service Department Manage the Service Department, support Retail & Direct sales/customer service, schedule appointments to install/repair voice/data equipment, sales/customer training, activate/program/setup phone w/data features. Store inventory mobile/data phones, accessories & installation hardware, inventory monthly audits. Support Service Techs, Sales Channel, Customer Service with installation/equipment training and team building. Other Work ExperienceEarth-Grow Inc., Lebanon, CtManager, Maintenance, Mechanic 1989 - 1993 Managing Service facility and staff, operations, support service repair of field equipment/operations, preventive and routine equipment maintenance on production machinery, conveyors, screens, composter, forklifts, material loaders, tub and horizontal wood/material grinders, trucks. Service and setup/repair composting production equipment. Maintain facility buildings. Skyline Quarry, Stafford Springs, Ct. 1985 - 1989Maintenance, Mechanic Support daily functions, perform preventive and routine maintenance, service & repairs in stationary and mobile equipment, trucks, trailers, loaders, excavators, dozers, generators, stone crushers, Material Screens, Stone Cutting Equipment, Demolition Hammers, Conveyors Systems, etc. In-depth repairs in all phases of stationary and mobile equipment performing mechanical, electrical, electronic, hydraulic, paint/renovation.Education & Training Porter and Chester Institute, Enfield, CT. Oct 1993 Computer and Electronic Technologies - Certificate Rhode Island Trades Shop School, Providence, RI July 1978 Automotive Technologies - Certificate Harvard H. Ellis Regional Vocational Technical High School June 1973 Electrical Trade Teachers Memorial School, Norwich, CT July 1985 GED - DiplomaOTHER EXPERIENCEElectronic Experience Stereo, CB, Two-Way Radio, Alarms Radio & Cellular Phones Security Systems Automotive Industrial Control Systems Electronic Troubleshooting Soldering Diagnostic & Monitoring Test Equipment, Programming PC Operation Fiber/Copper Transmission Schematic and BlueprintElectrical Experience Electro-Mechanical Devices Electrical Troubleshooting (12v, 24v, -48v) Wiring, Wrap, and Tie Down Power Plant Supplies & Equipment Generator Transfer Equipment & Battery BackupMechanical Experience Various Hand Tools Hydraulics Pneumatics Rebuild, Repair Machinery Equipment Product Testing/Inspection Welding, Stick, Torch Restoration Preventative Maintenance Fabrication Schematic Reading and layout Generator Operation Preventive Maintenance Heavy Equipment Truck, Car, Motorcycle Component RepairManagement Experience Inventory Scheduling Billing Organizational Process Budget Forecasting Team BuildingOther Experience Ground Maintenance Carpentry Masonry Plumbing Paint, interior & Exterior Automotive, Truck, Equipment Painting Fabrication Water Treatment & Equipment Installation |
