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COMPUTER OPERATOR, CUSTOMER SERVICE REPRESENTATIVE & PRODUCT EXPERTCONTACTPROFILEPHONE NUMBER AVAILABLEEMAIL AVAILABLE176 Kent StreetSaltville, Va. 24370I hold the titles of Telemarketing Representative, Customer Service Representative Product Expert. I also have certifications as a Computer Operator, Secretary, Receptionist, File Clerk, Data Entry Clerk as well as a Web Page Designer. Im very skilled in Microsoft, PowerPoint, Word, Excess & Access along with experience using the Slack, Amazon EID& Salesforce platforms. Im a fast learner with a positive attitude & mindset to offer along with honesty, dependability, with flexible hours of availability.SKILLSEXPERIENCEPlatform NavigationProduct ExpertiseListeningCommunicationPositive attitudeRecord FeedbackGood, Friendly PersonalityStrategic thinkingCustomer Service Support Product ExpertI have developed and executed successful customer service using multiple platforms for research & providing resolutions to customers for problems that occurred while using new products. I communicated between different platforms to provide & seek assistance with other Product Experts. This required good listening skills to apply data entry in appropriate fields. My product expertise was required to provide guided instruction for product users to successfully use the product.Teleservice RepresentativeRequired proficient knowledge of campaigns to maintain daily sales goal of product. As well as excellent & friendly customer service to keep & gain loyal customers.Desk Clerk/Night AuditorResponsible for assisting customers to make reservations. Required knowledge of using a multi-line phone to transfer calls as needed. Data entry, key coding & accurate cash drawer were required for accurate audit results.Customer Service RepresentativeI was required to have knowledge of a product & its location to assist customers in finding & making decisions between products. Knowing when products would be on sale was required for correct price marking & proper stocking on the shelves.EDUCATIONPatrick Henry High1994-1997General StudiesMarion Senior HighDiploma1997-1998Washington Adult Skill Center1998-1999Certification in Word ProcessingWytheville Community College2002-2003Certified Nurse AidCandidate's Name
COVER LETTER176 Kent Street Saltville, Va. 24370PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a very strong willed, honest, dependable, fast learner with the ability to work well with others & have an upbeat, positive attitude to bring to the team that Im seeking to become a part of. I have a 80wpm typing speed, office setting & operational experience. I am comfortable working by telecommunication, navigating between multiple screens & platforms for the task needed. Ive always had a love for helping others & being in an office setting; this job offers the best of both. Im able to exercise my computer skills, master learning new platforms & provide the best assistance & support to my customers as well as my teammates. My goal is to grow into, with & for this company to be the best I can be. Im ready to work & eager to get started being an excellent team player & representing my company with professional gratitude & empathy. My schedule to work is also flexible to work over scheduled shifts, weekends, holidays & even being able to work with short notice. Im looking forward to a new start with your company & would like to thank you for the chance to show that Im the perfect choice for this position & company.https://d.docs.live.net/f3fc1252aff39512/Desktop/Cover%20Letter%20%5e0Resume%202024.docx |