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Click here or scroll down to respond to this candidateRishana D. Nash EMAIL AVAILABLE PHONE NUMBER AVAILABLEOBJECTIVEInteract with customers/clients to provide information in response to inquiries about products and services, also, to handle and resolve complaints. Reliable, service-focused nursing professional with excellent patient-care skills gained through Nursing Aide Program and Clinical training. Compassionate and technically skilled in attending to patients in diverse healthcare settings. (BLS and CPR certified). AREAS OF KNOWLEDGE Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming SUMMARY OF QUALIFICATIONS Making Decisions and SolvingProblems Updating and Using RelevantKnowledge Interacting with Computers Establishing and MaintainingInterpersonal Relationships Resolving Conflicts and Negotiatingwith Others Patient Care & Safety Diagnostic Testing Medical Terminology Electronic Medical Records Vital Signs & Patient Monitoring Medication Administration Privacy / HIPAA Regulations Patient Advocacy and SupportEMPLOYMENT HISTORYAmazon - East Pointe, GA August 2019 - Dec 2021Scanner/Closer Scanning packages, then loading to trailers Loading and unloading trailersFedEx - Austell, GALoader May 2019 - July 2019 Scanning packages, then loading to trailers Loading and unloading trailersUPS Atlanta, GA Sept 2018 - March 2019Loader/Unloader/Scanner Loading and unloading trailers Scanning packages, then loading to trailersSignature Healthcare Marietta, GA May 2017 May 2018 Certified Nursing Assistant Assist nurses (RN or LPN) in providing activities of daily living Care for multiple residents in the facility Observe Resident RightsRishana D. Nash EMAIL AVAILABLE PHONE NUMBER AVAILABLE Provide personal care and assistance with each resident o Bathing; dressingo Feeding; Pass and pick up trays; Serve nourishments; Keep record of input and outputo Transfer to and from bed; chairs; or other locations in the facility o Assist to and from commodeo Keep incontinent residents cleano Monitor and record bowel movementso Pass and empty bedpans; urinals; emesis basinso Reposition residents in bed or chairo Assist in personal and dental hygieneo Assist in ambulationo Make beds; change linenso Answer call bells promptlyUnitedHealthcare Kennesaw, GA Nov 2016 April 2017 Customer Service Representative Assist members with their daily healthcare questions Making one-time premium payments Being compassionate to the members needs Educating members on their premiums Remaining knowledgeable of day to day changes/updates in the system Answer calls, direct members to correct departments, if needed Ross Memorial Healthcare Kennesaw, GA Oct 2015 Oct 2016 Certified Nursing Assistant Assist nurses (RN or LPN) in providing activities of daily living Care for multiple residents in the facility Observe Resident Rights Provide personal care and assistance with each resident o Bathing; dressingo Feeding; Pass and pick up trays; Serve nourishments; Keep record of input and outputo Transfer to and from bed; chairs; or other locations in the facility o Assist to and from commodeo Keep incontinent residents cleano Monitor and record bowel movementso Pass and empty bedpans; urinals; emesis basinso Reposition residents in bed or chairo Assist in personal and dental hygieneo Assist in ambulationo Make beds; change linenso Answer call bells promptlyRishana D. Nash EMAIL AVAILABLE PHONE NUMBER AVAILABLE IBM Smyrna, GA June 2013 Dec 2013IT Help Desk Support Customer Service Representative Refer major hardware or software problems or defective products to vendors or technicians for service Answer user inquiries regarding computer software or hardware operation to resolve problems Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesThe Sullivan Group Kennesaw, GA Sep 2012 May 2013 Administrative Assistant Answer phone calls and direct calls to appropriate parties or take messages Greet visitors and determine whether they should be given access to specific individuals Open, sort, and distribute incoming correspondence, including faxes and email Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work Verizon Wireless Call Center Kennesaw, GA Nov 2011 Sept 2012 Customer Service Representative Converse with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Carestream Dental Atlanta, GA Nov 2010 Nov 2011 Receptionist Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations Collect, sort, distribute, or prepare mail, messages, or courier deliveries EDUCATIONSouthfield High School Aug 1996 - May 2000Bowling Green State University Jan 2001 Jan 2003 Studied Criminal LawRishana D. Nash EMAIL AVAILABLE PHONE NUMBER AVAILABLE Kennesaw State University Continuing Education Jan 2015 Apr 2015 Certified Nursing Assistant, (CNA), Georgia 30 hours of Clinical Training (A.G Rhodes, and Northside Hospital, Canton) Walden University Aug 2021 - Current Business Administration |
