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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEResponsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more that 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills and bench builds.SKILLSWindows 7/10/11Office 365Computer peripheralsHardware diagnosticsVirus & malware preventionWork ExperienceComputer Technician Compucom/State FarmFebruary 2023  September 2023Installed for State Farm Insurance. install Thin Clients, Scanners Printers, Cradle Points and ensured functionality, ensured clientsatisfactionComputer Technician Pomeroy/DXC/Pfizer10/22  1/23Password resets, BitLocker encryption and recovery to ensure client security and privacy, reimaged & setup Windows 10 using Auto Pilot.Diagnosed, tested & installed hardware of Dell laptops.Software configuration for Java.Computer Technician Apex/Compucom3/21  04/22Diagnostics, break/fix laptops, thin clients, reimaging, various software install for client use.Reimaged & setup Windows 10 using USMT & MCCS.Server diagnostics, maintenance & repair, Battery backup installation & configuration as well as testing for proper usage.Installed and replaced laptops, printers for State Farm Insurance.Recycled and restored computer hardware.Performed specialized repairs on Lenovo devices, Dell devices.Performed rebranding on replacement Lenovo motherboards & Dell motherboards.Computer Technician Modern Gaming3/20 - 1/21Rebuilt, tested, and restored video poker and video slot machines.Recalibrated the dual visual touch features.Computer Technician Abbtech10/19  12/19Installed Dell thin clients and laptops computer systems for Windows 10 distribution.Re-Imaging of older computer systems for Windows 10 UpgradeNetwork Installation/testing.Provided comprehensive support for end-user environments using Office 365 Cloud storage.Computer Technician Staples3/15  12/18Diagnosed hardware/software Issues.Cleaned viruses/spyware/malware using different Anti-Virus software.Replaced/tested computer parts as needed from manufacturers.Performed screen replacements on various iPhone models and tested to ensure proper operation.Provided basic internet security consultation for end user.