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Click here or scroll down to respond to this candidateCandidate's Name
White Plains, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryGoal-oriented Customer Service Manager with 25 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Knowledgeable salesperson skilled in communication and collaboration for best-in-class service.Skills MS Office Project Organization Problem Resolution Relationship Development Inventory Management Visual Display and MerchandisingWork HistoryDigital Sales Specialist (DSC) 10/2021 to 09/2023Charter Communications, Spectrum West Columbia, SC Walked customers through Spectrum's mobile offerings and helped with their TV, Phone and Internet services. Boosted digital sales by developing and executing targeted marketing campaigns.Promoted TV, Internet, Video, Voice, and Mobile Packages to new and existing customers to get them the best value for their investment in Spectrum.Improved user experience on company website through responsive design updates and navigation enhancements, reducing bounce rates significantly.Rideshare Operator 07/2021 to 08/2023Lyft And Uber Columbia, SC Precision transportation operator, safely transporting clients to and from their desired destinations. Meeting and exceeding weekly goals. Building rapport with clientele.Fullfilment Operator 11/2020 to 07/2021Amazon Distribution Center West Columbia, SC Established shrinkage control, selected 800 items for distribution per shift, and prepared merchandise for expedited shipping. Increased productivity interacting with various departments within the facility to ensure quality control, and customer satisfaction. Identified malfunctions or failures by routinely monitoring and analyzing equipment operations. Research Remediation Associate 06/2017 to 06/2019Wells Fargo Bank Virtual Channels Columbia, SC Managed over 35 escalated customer calls per day providing first call resolution to resolve problems. Verified information being provided for accuracy and integrity and researched the given data for ethical or other type violations. Applied excellent documentation practices when recording data for future reference. Phone Banker II 03/2014 to 06/2017Wells Fargo Bank Virtual Channels Columbia, SCEmpowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactionCommunicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image. Improved customer satisfaction by finding creative solutions to complex problems. Lead Sales Associate 05/2013 to 03/2014Belk Department Stores Columbia, SC Implemented new marketing initiatives to drive sales and improve overall performance. Reported sales data to upper management as directed. Studied product and local markets to adjust sales techniques and adapt strategies for optimized sales. Sales Consultant 02/2011 to 03/2013CarMax Auto Superstores Columbia, SC Identified car buying needs and built relationships with my customers to ensure complete satisfaction. Consulted with senior management to evaluate inventory and delivery needs, to meet customer demands. Worked with the sales team to collaboratively reach sales targets, consistently meeting and/or exceeding personal quotas. EducationAssociate of Arts: Criminal Justice 05/2007Midlands Technical College - West Columbia, SC Ranked in Top 10% of classAssociate of Arts: Business Administration And Management 05/1987 The College Of Westchester - White Plains, NY President's List Recipient2015 and 2016 S.T.A.R. Performer RecognitionWells Fargo Bank Virtual Channels annually selects the candidate that demonstrates outstanding and superior customer care. |
