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Customer Service Team Lead Resume Americ...
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Title Customer Service Team Lead
Target Location US-GA-Americus
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Americus, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.Energetic Cashier with [Number] years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.SkillsShift SchedulingPolicy EnforcementComplaint ResolutionCustomer ServicePositive AttitudeNew Hire TrainingOnline Order PickingPOS SystemHeavy LiftingTeam LeadershipStore Opening and ClosingCash HandlingPrice IdentificationInventory StockingCredits and RefundsMerchandise PackagingProduct LocationEmployee TrainingProblem SolvingCleaning and SanitizingHonest and EthicalExperienceJune 2022 - July 2023Circle K - Americus, GACashier Team LeadAnswered customer questions and provided store information.Assisted with training new cashiers and customer service team members to increase speed of onboarding.Processed payments promptly for customers to exceed productivity standards.Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.Inventoried stock and placed new orders to maintain supplies for expected demand.January 2019 - January 2022Smoots restaurant - Zebulon, GAManagerMonitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Education and TrainingJune 2017Homeschool Thomaston, GaHigh School DiplomaSouth Ga Technical College Americus, GASome College (No Degree) Medical Assisting

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