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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLEEMAIL AVAILABLE Hanover, PA PHONE NUMBER AVAILABLECERTIFICATEGoogle IT Support Professional CertificateGoogleIT Support Specialist; Business analystQUALIFICATIONSOperating Systems: Windows (7, 8, 10), macOS, Linux (Ubuntu) Hardware: Installation, troubleshooting, and maintenance of desktops, laptops, printers, and peripheralsSoftware: Microsoft Office SuiteKnowledge of ServiceNow ticketing system: Log all incidents, service requests,Working knowledge of monitoring tool Solarwinds,Knowledge of PC imaging, VeeamSecurity: Antivirus software (Symantec, McAfee), firewalls, basic cybersecurity practicesSoft Skills: customer service, written communication, project management Business analytics: Manipulation and creation of Excel spreadsheets; including but not limited to standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results. RELATED EXPERIENCEHome LaboratoryDesktop Support Technician Hanover,PA,U.S02/05/2014 to present Provide technical support and assistance Troubleshoot issues on laptops, and desktop software, PC imaging. Penguin Random House Westminster,MarylandForklift Operator 08/01/2016 to presentUnloading materials and merchandise from incoming vehicles and stacking them to assigned places.IT Support Specialist CameroonEnterprise Shekina 07/2007/- 09/2013 Provided technical support to 200+ clients, resolving hardware and software issues in-person support. Installed and configured operating systems, software applications, and peripheral devices, ensuring optimal performance and compatibility. Managed network infrastructure, including troubleshooting connectivity issues, configuring routers and switches, and implementing security protocols. Conducted user training sessions on IT systems and software applications, improving employee proficiency and productivity.EDUCATIONCarroll Community College Westminster, MarylandUniversity of Yaounde Yaounde,CameroonPROFESSIONAL DEVELOPMENT: Completed online course in Google IT Support on Coursera. Completed online Course in Business Analytics with Excel on Coursera. Completed courses in Comptia A+, Comptia Network+ and Comptia Security+ at Carroll Community College Westminster, Maryland. Completed course in Desktop Support Technician at NEF,Cameroon Languages: English French |
