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January 2023 - CurrentObjectiveLooking to secure a position as an individual with the proper license and exceptional communication, drive, and time management skills. Proven ability to quickly and accurately learn various forms of technology and software. Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills.Key Qualifications Organization Discipline Trustworthiness Navigation Skills Proper Driving Skills Basic Mechanical Knowledge Ability To Work In A Fast Paced Environment Good Oral & Written Communication Skills Attention To Detail Medical Terminology EMR Systems Data Entey BLS Certified Critical Thinking Skills Ability To Work With Minimal Supervision Claims Processing Domestic & International Traveling People Oriented Expertise in Tech Support and or Troubleshooting High Ability To Adhere To Deadlines Give And Provide Clear Customer ServiceWork HistorySchneiderCommercial Truck Driver Transport clients and/or packages to and from destinations. Arrive at destinations on schedule. Fulfill administrative needs, like office pickups. Research and plan for traffic, construction and weather delays. Use navigation applications to determine the best route. June 2022 - December 2022June 2021 - May 2022May 2019 - June 2021SynovusCustomer Service Rep Responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of Bank goals and objectives. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the commercial banking products and services and respond to all inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and suggest new business banking products to customers and business owners Provide information to customers on their business account status and account balances Open new business bank accounts according to laid down rules and guidelines - Suggest effective ways through which the bank can promote its products and services and increase customer satisfactionMedical Claims ProcessorAnthem Inc Experience in many facets of the managed healthcare insurance business. Review and verify patient account information against insurance program specifications, analyze surgical procedures and diagnoses using CPT-4 and ICD-9 codes. Train in fraudulent claims, patient privacy and confidentiality in accordance with HIPPA regulations. Analyze and correct billing errors from inbound HCFA and UB hospital bills to maintain customer support. Correspond letters, send out claim forms, EOB's, checks to providers, and medical facilities. Respond to customer inquiries following HIPAA rules and solve payment discrepancies using detail knowledge of multiple plan policies. Cruise SpecialistNorwegian Cruise Line Reviewed calls and provided feedback for learning opportunities Perform various audits Inspect production and processes Pay close attention to details to assure all metrics were met Develop team strengths and improve weaknessesOctober 2017 - May 2019May 2017April 2021January 2023 Resolve Conflict Assisted team members with escalated calls Identify team goals and evaluate team progress Responsible for training team members, setting strategy and monitoring progress towards goalsCommercial Customer Service RepTD Bank North, TSYS Responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of Bank goals and objectives. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the commercial banking products and services and respond to all inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and suggest new business banking products to customers and business owners Provide information to customers on their business account status and account balances Open new business bank accounts according to laid down rules and guidelines - Suggest effective ways through which the bank can promote its products and services and increase customer satisfactionEducationHigh School DiplomaJordan Vocational High SchoolCertified Phlebotomist Technician1 on 1 Technical CollegeCommercial Truck DriverGeorgia Driving AcademyReferencesAvailable upon request.