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Click here or scroll down to respond to this candidateCandidate's Name
Baltimore, MD Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly motivated and energetic administrative professional with over 12 years of experience in entering data, assisting specific departments, and front office assistance. Accustomed to working in fast- paced environments demanding strong interpersonal, organizational, and technical skills. Confident in interactions with individuals at all levels. Infatuated with providing exceptional customer service. Interested in a position where exceptional secretarial, computer, data entry and customer service skills will be fully utilized. Oral and Written Communication Skills Word Processing & Typing Telephone Reception Microsoft Word, Excel, GoogleDocs, McKesson, Filing & Data Archiving Outlook, FASTER, CAMS, Advantage, Knowledge of HIPAA Law Internet, E-Ship, WORKS, BestCase, LawHustle, Highly Skilled at Time Management Attention to DetailPROFESSIONAL HISTORYADMINISTRATOR III 12/2023-presentMaryland Department of Environment Provides executive level support to the ARAs Director's Office Assemble, compile and summarize data Maintains statistical and numerical reports and records Enter, update, verify and retrieve data using spreadsheet software applications Process bill payments in Docuware System Assistant in managing day-to-day office operations Handle requests and queries in a timely manner Prepare, track, update, and verify expense reports LEGAL ASSISTANT 11/2023-12/2023Sanchez Garrison & Associates Gathered necessary information to begin building a case Conducted initial intake process Maintained case progress Organized legal documents while maintaining confidentiality Drafted legal correspondence Enhanced office effectiveness by providing exceptional support to attorneys Performed administrative duties Accepted payments provided receipts via in-person, text or email legal documents Communicated with collection agencies and employers Follow up with clients on outstanding items and keep them informed about the progress of transactions. Assisted in case research Explained Chapter 7 and 13 bankruptcy filing process to potential clients Assisted in research to ensure cases were processed in a timely manner Ensure all necessary documentation is obtained Considered deadlines and law requirements when creating retention periods for specific categories of files Reviewed documents to ensure all information was accurate LEGAL ONSITE SERVICESMcGuire Woods Law Firm 04/2023-10/2023 Operated high volume duplicating equipment Performed associated copying tasks Shipped and received products and supplies Sorted, distributed and processed incoming and outgoing mail/faxes, as well as applied necessary postage to outgoing mail Conference room set-up and/or breakdown at the end of the meetings. Hospitality (cleaned, and stocked all kitchen and work areas) Performed bindery, QC and final check Produced quality accurate jobs/projects that may require tight deadlines Provided administrative support to attorneys, clients, and vendors Maintained case and calendar management Conducted initial in-take process and gathered detailed information for group of attorneys Provide administrative support to lawyer and enhance office effectiveness Maintained important and confidential recordsLEGAL FILE CLERK 03/2022-04/2023Wilson-Elser Law Firm Coordinated creation of legal documents Proofread and processed legal documents Scanned, and prepared incoming and outgoing mail Provided administrative support to attorneys Converted legal documents to electronic format Stored files in electronic file management systems Liaised with outside vendors (UPS, FEDex, Etc) Case and calendar management Composed binders for deposition Set-up conference rooms for meetings Assisted with filing legal documents Processed shipping and receiving of packages Acted as a back-up for the receptionist when needed Troubleshooting for copiers printers and machines Provided positive client interaction in person, over the phone and via email Conducted initial in-take process and gather detailed information for specific departments Ensured all documentation for filing was complete CUSTOMER SERVICE/DATA ENTRY REPRESENTATIVE 01/2XXX-XX-XXXX Baltimore City Office of Child Support Enforcement (Maximus) Answered general inbound calls and placed outbound calls Collected updated, and verified information Provided guidance with processing forms Followed basic procedures and scripts, using fundamental knowledge of company and project directories, services and products to assist customers and clients Typed and/or generated letters and other documents as necessary Assisted in the maintenance of the office record and filing systems Retrieved, logged, and routed correspondence (faxes, email, letters, etc.) Prepared outgoing or logged incoming shipments Ensured document control of mail and project correspondence Performed data entry functions when necessary Performed other duties as assigned by leadership Entered appropriate data into computer programs Produced and maintained data reports and alerted management of inconsistencies or issues Perform database queries to assist with analysis and report issues when appropriate and necessary Interpret, select, and code items to be entered from a variety of document sources Verify data entries for accuracy and completeness Provided periodic and consistent information to management for each phase of the assigned project Performed audits of own work and or that of others to ensure conformance with established procedures Participated in task-oriented groups representing the interests of the area and provide information necessary to address and resolve potential issuesCUSTOMER SUPPORT SPECIALIST 05/2018- 12/2019Maryland Department of Health Complete all assigned data entry tasks within required timeframes while maintaining a high level of quality Comply with HIPAA rules and regulations by maintaining confidentiality of medical records Analyze data for errors Complete proper send back forms for incomplete claims OFFICE CLERK 05/2017-09/2017Division of Vital Records Performed a variety of administrative duties requiring independent judgment and skill processing Reviewed documents for eligibility Applied laws, rules, policies and procedures when processing information Provided exceptional customer service via telephone Processed requests for birth marriage and death certificates Opened and sort returned mail Bundled and prepared packages for shipping Investigated and resolved order discrepancies Ensured confidentiality of records in accordance with law Completed data entryDATA EDITOR 01/2017-02-2017MTA Mobility Accurately interpreted compiled and entered data into the computer system Properly analyzed and verified manifest to ensure data integrity Stored correct information in the desired database locations Managed file back-ups and retrieval of data when required Maintained confidentiality regarding the information being dealt with Corrected any discrepancies in Trapeze system. Completed required assignments within the desired deadline CUSTOMER SERVICE REPRESENTATIVE 12/2016-01/2017CMD Outsourcing Utilized specific scripts to assist customers with answer to their questions using client systems and knowledge base Worked with multiple client-specific strategies for servicing accounts Used multiple client CRM systems and knowledge base systems Complied with all applicable laws and regulations as well as company policies and procedures Referred problematic customer calls to management when necessary DATA ENTRY OPERATOR 07/2016-09/2016Maryland Office of Home Energy Programs Operated computer terminal to record routine data Organized documents alphabetically and numerically prior to entering into the system Verified completed material Received and followed up on inquiries taken over the phone Updated data on existing files in response to inquiries FRONT DESK RECEPTIONIST 04/2016-07/2016Department of General Services (Fleet Management) Screen and direct calls Research data for emissions notices Maintain files and sign out logs Operate entry system for visitors Maintain visitor log book Ensure all visitors follow protocol Provide agency representatives with emission notices and vouchers for payment Direct visitors to proper department Input emissions data into FASTER systemCUSTOMER SERVICE REPRESENTATIVE 10/2015-12/2015Cigna Healthcare Complied with HIPAA regulations and CIGNA guidelines. Relayed information concerning benefits according to specified benefit plan. Accurately documented nature of all calls Determined types of prescriptions, prior authorization, quantity limits and step therapy DATA ENTRY SPECIALIST 09/2015-12/2015Words & Numbers Worked with project manager of the company to carry out marketing vision Entered codes to describe and format products to be sold Supervised marketing campaigns and pieces, working with deadline Managed and tracked products in Google tracker to prevent duplicates ADMINISTRATIVE ASSISTANT 04/2013-06/2014Uptown Coach Provided exceptional services to customers by telephone, electronically and in person Obtained and evaluated all relevant information to handle inquiries, concerns and requests about products and services. Managed customers' accounts maintaining records of customer interactions and transactions PHARMACY TECHNICIAN 03/2013-04/2013South Baltimore Pharmacy, Baltimore, MD Received written prescription and refill requests Verified patient information Received, labeled and stored incoming medications and supplies Operated cash registers to accept paymentsADMINISTRATIVE ASSISTANT 05/2007-07/2009Baltimore Substance Abuse Systems, Baltimore, MD Worked with addiction counselors to ensure enrollment of clients and managed caseload for outside vendors Entered, tracked and monitored client hours in treatment programs Updated and maintained accurate filing system for Supported Employment specialists Acted as a substitute for addictions counselors when needed FRONT DESK RECEPTIONIST 11/2006-03/2007Baltimore International College, Baltimore, MD Reviewed and processed incoming and outgoing correspondence, reports and memoranda Initiated and responded to over 50 calls a day Entered demographics and other information for at least 45 college prospects each day Scheduled at least 10 appointments for admissions representatives weekly CUSTOMER SERVICE REPRESENTATIVE 01/2006-10/2006The Baltimore Sun Handled calls from subscribers requiring problem resolution Documented calls within database Effectively handled difficult customers Worked efficiently in a fast-paced call center Applied payments to accounts Provided excellent customer service to Baltimore Sun Subscribers DATA ENTRY CLERK/CUSTOMER SERVICE 11/2004-11/2005Agora Publishing Group, Baltimore, MD Managed coding and identification for all complete orders Entered orders and client information into Advantage system Handled and applied payments for subscriptions and recorded bank deposit slips EDUCATIONMARYLAND BOARD OF NURSING- Medication Technician 2022 CAROLINE CENTER Pharmacy Technician Certification 2010 MARYLAND CENTER FOR ARTS AND TECHNOLOGY Customer Service Workshop 2004 BALTIMORE CITY COMMUNITY COLLEGE (NOVEL PROGRAM) High School Diploma 2003 |
