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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistHolly Springs, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Guest Advocate, Cash Office Personal Shopper/Floral Sales Associate/Cashier Devoted Childcare Provider In addition, background includes medical office front desk and management, referral coordination, data entry, sales, training, inventory, merchandising, financial and utility services, customer service and hospitalityAuthorized to work in the US for any employerWork ExperiencePersonal Shopper/Sales AssociateHarris Teeter - Holly Springs, NCFebruary 2023 to Present Utilize electronic equipment to shop online grocery orders. Provide the highest quality items available to meet the customers needs. Deliver orders curbside. Perform all cashier duties to quickly and accurately check out customers groceries in a pleasant and courteous manner. Complete monetary transactions. Assist in maintaining cleanliness and appearance of the store. Guest AdvocateTarget - Raleigh, NCSeptember 2022 to February 2023 Duties include but not limited to: cashier, self check out attendant, guest services desk, order pick up, personal shopper Cash office assistantPersonal Shopper/Floral Sales AssociateLowes Foods, LLC - Raleigh, NCApril 2022 to August 2022 Personal shopper for guests who wish to have their groceries picked up or delivered. Operate POS system as well as other technological equipment. Promote products and meet weekly sales goals. Provide excellent customer service to all guests in and out of the store. Floral department sales associate. Maintain all flowers, potted plants, herbs and balloons. Create floral arrangements, bouquets, corsages, etc. Complete orders for guests in a timely manner.Childcare WorkerMultiple Families - Holly Springs, NCJanuary 2013 to November 2020 Cared for children of various ages and assisted with feeding, dressing and directing activities. Assisted children in development of social and communication skills. Incorporated music and art activities to encourage creativity and expression. Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions. Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary. Balanced schedules to promote optimal rest, play and educational periods. Front Office ReceptionistCarolina Optometry Associates - Raleigh, NCFebruary 2018 to August 2018 Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Managed and anticipated clerical needs of company employees. Answered office phone and emails to schedule appointments, forward information and completed all paperwork. Handled payment processing. Applied knowledge of medical terminology and insurance processes. Provided key support to providers, taking on tasks like performing initial eye exams, assistance with contact lens training, and prescriptions. Managed customer complaints and rectified issues to complete satisfaction. EducationCertificate in Medical Front Office and Billing Specialist US Career Institute - Remote2012Completed 3 semesters in NursingRadford University - Radford, VA1997 to 1999High School Diploma - ValedictorianPark View Senior High School - South Hill, VAJune 1997College level coursesGovernors School For Global Economics and Technology - Lawrenceville, VA 1995 to 1997Skills Medical office management Leadership Communication skills Microsoft Office ICD-9 Computer skills Microsoft Word Phone etiquette Guest services POS CPT coding Medical billing Accounts receivable Medical receptionist Anatomy knowledge Administrative experience Accounting Medical terminology Office manager experience Medical records Data entry Insurance verification Computer operation Hospitality Cleaning Cashiering Organizational skills Cash handling Stocking Medical terminology HIPAA Physiology knowledge Front desk Customer service EMR systems ICD-9 Schedule management Account management Retail sales MerchandisingAssessmentsMedical terminology ProficientMarch 2022Understanding and using medical terminologyFull results: ProficientInside sales ProficientApril 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientBuilding relationships for childcare providers Proficient March 2022Building positive and productive relationships with families of children ages 03 Full results: ProficientAttention to detail ProficientApril 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSocial media ProficientMarch 2022Knowledge of popular social media platforms, features, and functions Full results: ProficientCustomer service ProficientJanuary 2024Identifying and resolving common customer issuesFull results: ProficientSales skills ProficientApril 2022Influencing and negotiating with customersFull results: ProficientFiling & organization ProficientMarch 2022Arranging and managing information or materials using a set of rules Full results: ProficientManagement & leadership skills: Planning & execution Proficient March 2022Planning and managing resources to accomplish organizational goals Full results: ProficientCustomer focus & orientation ProficientJanuary 2024Responding to customer situations with sensitivity Full results: ProficientMedical receptionist skills ProficientMarch 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Reliability ProficientJuly 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientRetail customer service ProficientApril 2022Responding to customer situations in a retail setting Full results: ProficientMarketing ProficientMarch 2022Understanding a target audience and how to best communicate with them Full results: ProficientCustomer focus & orientation ProficientMarch 2022Responding to customer situations with sensitivity Full results: ProficientData entry: Attention to detail ProficientMarch 2022Maintaining data integrity by detecting errorsFull results: ProficientElementary school classroom management Proficient March 2022Managing behavior in elementary school classroomsFull results: ProficientProtecting patient privacy ProficientJanuary 2024Understanding privacy rules and regulations associated with patient records Full results: ProficientEarly childhood development ProficientMarch 2022Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: ProficientOffice manager ProficientJune 2022Scheduling and budgetingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
