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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYResults-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLSInsurance Industry KnowledgeTechnical ManagementService QualityEligibility DeterminationsCommunity EngagementExplaining PoliciesExplaining BenefitsWORK HISTORY05/2020 to Current Medicare Sales RepresentativeSelf-employeed Charlotte, NCIncreased sales by offering advice on purchases and promoting additional products.Achieved monthly sales goals by promoting product benefits and enrolling new clients.Retained excellent client satisfaction ratings through outstanding service delivery. Trained and mentored new sales representatives.Met with customers to provide information about available products and policies. Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.Finalized sales and collected necessary deposits.Conducted annual reviews of existing policies to update information. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.06/2017 to 05/2020 Medicare Sales RepresentativeGo Gohealth Charlotte, NCDisplayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.Met with customers to provide information about available products and policies. Finalized sales and collected necessary deposits.Conducted annual reviews of existing policies to update information. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.02/2013 to 05/2017 Retention Customer Service Representative Spectrum Charlotte, NCMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. 02/2008 to 02/2013 Billing SpecialistSpectrum Charlotte, NCIdentified, researched and resolved billing variances to maintain system accuracy and currency.Generated and submitted invoices based upon established accounts receivable schedules and terms.Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments. Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues. EDUCATION06/1997 High School DiplomaBernie L. Edmonson - East Orange, NJ |
