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Title Customer Service Social Media
Target Location US-MD-Baltimore
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEObjectivePassionate Receptionist with experience providing exceptional customer service and administrative support in fast-paced environments. Proficient in managing multi-line phone systems, scheduling appointments, and maintaining organized front office spaces. Adept at fostering positive client relationships and prioritizing tasks to ensure efficient operations.ExperienceS.I.S Transportation (Front Desk/Driver) 8/2XXX-XX-XXXXOffered guidance to in-bound and out-bound customers on a daily basis, servicing up to 300 people daily.Managed communications through four different social media profiles to ensure patrons always received up-to-date organizational information.Helped with scheduling, received payments, and prepared end-of-day reports.Drove passengers to their destinations efficiently and safely; represented the company with excellent customer serviceGreeted customers, confirmed destinations and helped passengers load and unload heavy personal items from the vanCleaned the vehicle regularly, maintaining a highly professional lookTrained new drivers on how to drive safely and the fastest routes to take in the cityCrothall Laundry Services (Laundry Tech) 5/2020-7/2022Received, inspected, sorted, folded and recorded articles received or given out, keep accurate records materials and customer accounts, and the ability to answer questions and develop strategies.Created a stress-free environment, kept accurate records so recounting inventory was not needed as often.Created good relationships with fellow employeesSubway (Front Line) 2/2017-5/2020Greeted and served up to 300 customers daily.Handled cash register/payments efficiently with 100% accuracy (no shortages).Maintained cleanliness within kitchen and adjacent areas, complying with health standards.EducationWoodstock Job Corps: (Diploma) 2006Culinary Arts: (Certification) 2006CertificationCulinary Arts. 2006Basic Computer Skills, 2024Microsoft Word Office, 2024Microsoft PowerPoint Office, 2024Professional Skills Training Program, 2024Certified Guest Service Professional, 2024Skills & abilitiesProblem solvingCommunicationLeadershipCustomer serviceDrivingHand-eye coordinationManual dexterityMotor controlOrganizationReceptionistSalesTime management

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