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Proven Customer Service Representative with a track record of enhancing customer satisfaction at Elevance Health. Excelled in problem resolution and data entry, signicantly improving call handling eciency. Skilled in Microsoft Excel and active listening, adept at transforming customer challenges into positive outcomes. Achieved notable customer service milestones by leveraging interpersonal and technical skills. professional summaryskills Customer Service  Active Listening Problem-solving abilities  Data Entry Call center experience  Computer Prociency Call Center Operations  Problem Resolution Microsoft Outlook  Microsoft ExcelexperienceCUSTOMER SERVICE REPRESENTATIVEElevance HealthSep 2021 - Aug 2024Tracked all incoming calls and emailsfrom customers using appropriatesoftware applications.Used job-related software to completecontract forms, prepare change ofaddress records or issue servicediscontinuance orders.Demonstrated excellent communicationskills, both verbal and written, in orderto eectively interact with customers.Monitored daily performance metricssuch as call volume, wait times,resolution times.Jun 2019 - Sep 2021 CUSTOMER SERVICE REPRESENTATIVE Expected graduation 2025Colorado Technical University,Colorado Springs, COMay 2019James Monroe's High SchooleducationCUSTOMER SERVICE REPRESENTATIVEAloricaRecorded details of inquiries orcomplaints to maintain up-to-daterecords of customer interactions andtransactions.Delivered personalized customer servicerelating to questions and promptlyresolved basic problems on customeraccounts.Recommended improvements inproducts, services or billing methods toprevent future problems.Developed and maintained positiverelationships with customers byproviding timely, accurate informationand solutions to their inquiries orproblems.CUSTOMER SERVICE REPRESENTATIVETargetMar 2018 - Jun 2019Handled customer complaints andinquiries in a courteous and ecientmanner.Greeted customers by name anddisplayed respectful attitude, helpingdevelop rapport with customer baseand build lasting relationships.Navigated multiple computer systemsand applications and utilized searchtools to nd information.Responded to telephone inquiries andcomplaints following standard operatingprocedures.