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Orlando, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE1OBJECTIVE:Seeking a full-time position, offering stability and opportunities for upwards mobility based on performance, with an organization that will utilize my strengths in customer service, organization, leadership, teamwork and a strong work ethic to promote the companys goals.HIGHLIGHTS OF QUALIFICATIONS:Effective customer skills with the ability to multi-task in a fast-paced, detail-oriented environment.Team player, able to identify and coordinate tasks to improve productivityCapable of taking direction from supervisors, making use of constructive criticism to improve performance.Skilled at motivating others through a positive attitude while maintaining a productive work environment. WORK EXPERIENCE:Zenith Strategic Global Partners, Remote 09/23 Present Customer Service SpecialistConsistently achieving high customer satisfaction ratings of 95% or above by delivering personalized and attentive service to resolve inquiries and concerns promptly, exceeding departmental benchmarks.Demonstrates comprehensive product and service knowledge, resulting in improvements in customer satisfaction scores and a noticeable increase in customer engagement and loyalty.Received multiple commendations from management and customers for providing friendly and efficient service, contributing to a positive professional atmosphere and working environment. James A. Haley Veterans Hospital, Tampa, FL 11/22 09/23 Housekeeper (Contract successfully completed)Demonstrated exceptional attention to detail in daily cleaning tasks, ensuring all areas under their responsibility met the established quality standards.Actively participated in and supported the implementation of environmental sanitation programs, including waste removal and recycling initiatives, showcasing dedication to maintaining a clean and sustainable healthcare facility.Acknowledged by supervisors for dedication to maintaining high cleanliness standards and contributing to a healthier environment for patients and staff as well as overall efficiency of the department. Brandel Painting Services, Buffalo, NY 06/21-12/21 Painter (Contract ended, relocated to FL)Commercial and residential painter for large building projects and luxury homes.Contract extended beyond original 90 days due to exceptional work ethic. Linguines Restaurant, Bowmansville, NY 10/20-10/21 Prep Cook (Hours limited due to COVID) Affinity Personnel Solutions, Inc. & Maintenance and Management Association, Buffalo, NY 09/19-10/20 Warehouse Supervisor (Went out of business due to COVID)Supervised, coordinated and oversaw the logistics operations.Provided coaching, development and training to the staff members.Responsible for scheduling, planning and organizing work, clearly communicating goals and ensuring that all staff were in compliance with the appropriate standards and procedures.Received 2 consecutive raises due to exceptional work ethic and perfect attendance. Buffalo Building Solutions Buffalo, NY 09/18 09/19 General Laborer (Construction Project Completed)Climbed to heights, working with proper safety restraints, lifted heavy loads up to 70 lbs.Dug pits, trenches and foundations in preparation for job site construction.Operated heavy machinery, including construction vehicles, performed setup and cleanup.Directed traffic when necessary to ensure safety of pedestrians, motorists and work crew.Performed general maintenance of construction equipment and vehicles; provided labor support.Employed through project completion despite multiple layoffs due to strong work ethic. Candidate's Name
Orlando, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE 2Buffalo Couriers Buffalo, NY 06/17 - 09/18 Warehouse Supervisor, Forklift Certified (Company downsized due to loss of contracts, eliminating my position)Supervised five employees handling day to day loading and unloading trucks.Completing orders going out the next day for home deliveries.Inspecting inventory for any damage, handling returns as well as completing inventory checks.Acknowledged for outstanding leadership and initiative, proactively redesigning the warehouse. St. Vincent de Paul Church Niagara Falls, NY 10/13 06/17 General Maintenance (Laid off, budget cuts)Skilled professional providing General Maintenance, including but not limited to: Carpentry Drywall, Plastering, Painting (interior and exterior), Electrical, Plumbing and reading blueprints.Responsible for cleaning and sterilizing school classrooms and all lavatories, buffing floors, painting both walls and crown molding, resurfacing and staining church pews.Volunteer at Soup Kitchen and Food Pantry.CWT at Buffalo Veterans Hospital Buffalo, NY 7/13 10/13 EMS/Housekeeping (Successfully completed 3- Month Veterans Job Training Program)Performed sterilizing, sanitizing, and general cleaning of ERs, ICUs, and lavatories utilizing steam cleaners, chemicals, and hand tools. Replacement of waste carts per schedule.Disposal of hazardous waste in accordance with hospital regulations consistently utilizing universal precautions.Awarded Certificate of Training in recognition of highly positive work attitude, customer service, friendly behavior, caring and compassionate demeanor.Niagara Battery & Tire Niagara Falls, Ontario 09/06 02/12 Supervisor/Service Writer (Company downsizing)Supervised, mentored and trained 13 team members comprised of Tire and Mechanical Technicians.Diagnosed automotive problems and services by actively listening to customer's description of symptoms; clarified description of problems for customers; conducted inspections; checked vehicle maintenance records; examined service schedules.Developed estimates by costing materials, supplies, and labor, calculating customer's payment.Built customer rapport by explaining estimates and expected return of vehicle; obtained customer's approval of estimates; answered all questions and concerns.Developed a strong customer base of individuals who continue to contact me directly. EDUCATION:Certification: 122 Hr. Apprenticeship in General Carpentry, Plaster, and Painting, Orleans- Niagara Board of Cooperative Educational ServicesCompleted Trade-School classes at Boces (Niagara): (1) Carpentry; (2) Drywall; (3) PlasteringCompleted asbestos training at Buffalo Veterans Affairs Medical Center HospitalCertified in WHIMIS Training; Certified, licensed Drive Clean InspectorHigh School Diploma, LaSalle High School, 1995MILITARY EXPERIENCE:United States Army Fort Polk, LA 11/97 11/00 Supply Specialist Supervised the general upkeep and maintenance of all Army supplies and equipment. Operated unit level computers; keeping records of incoming and outgoing stock. Inspected completed work for accuracy and compliance with established procedures as well as performed preventive and organizational maintenance on weapons. Performed quality control, property management and repair parts management, selecting the correct stock for issue.Honorably discharged after completing 3-year service term. |