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Title Customer Service Case Management
Target Location US-KS-Kansas City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Kansas City, KS Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYResourceful Tax Examiner capable of ensuring all tax information is completed according to deadlines and procedures. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Efficient Tax Examiner with 10 years of tax preparation experience. Skilled in accurately transcribing updated taxpayers' demographics and other information. Type 100 wpm and verifies accurate transcription of all forms and entries. SKILLSFee assessmentsTax form proficiencyDelinquent account managementExcellent negotiation skillsCase management skillsAccount reconciliationTeam buildingInventory managementAdministrative supportAudit Customer serviceSenior AnalysisWORK HISTORY11/2015 to Current Tax Examining TechnicianInternal Revenue Service  Kansas City, MOAnswered questions from taxpayers and assisted individuals with completing tax forms.Maintained up-to-date contact information for each case under review. Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.Reviewed historical IDRS,AMS, SERP data to check compliance with internal and regulatory standards.Improved operations by working with team members and customers to find workable solutions.Examined accounting systems and records to determine appropriateness of methods and controls.Demonstrated self-reliance by meeting and exceeding workflow needs. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Created agendas and communication materials for team meetings. Collaborated with others to discuss new IRMS updates and maintain current knowledge of procedure and polices to deliver to as team. 12/2013 to 11/2015 Data TranscriberInternal Revenue Service  Kansas City, MOTranscribed data after verifying information to deliver projects with 100% accuracy.Accurately entered data in numerical and alphabetical order. Complied with security policies and kept information confidential. Demonstrated self-reliance by meeting and exceeding workflow needs. EDUCATIONHigh School DiplomaWashington High School - Kansas City, KSLANGUAGESSpanishFull Professional

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