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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Coal Street, Apt. A112Easton, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceAetna CVS, Select Answer Team Remote (May 2024-August 2024) Resolved account-related issues and answered enrollment question. Provided basic billing, enrollment, and service questions including urgent or pending enrollments, invoice requests, etc. Provided exceptional customer service to all clients. CMG of Easton, Administrative Assistant Easton, PA (October 2023-Present) Maintain contractor relationships for construction projects. Assist project managers with subcontractor relationships. Responsible for payroll, invoice processing, and filing. Develop new client relationships with prospective clients for new and existing construction projects. Sentient Jet, Client Service Manager Remote - Quincy, MA (March 2022-September 2023) Responsible for booking private flights for clients. Placed reservations for hotels and car services for clients. Managed international bookings and reservations. Responsible for flight planning for client trips. American Customer Care, Customer Service Agent Remote - Montoursville, PA (November 2020 February 2022) Responsible for customer service, sales, and the upsell of healthcare products. Handle many types of inbound customer service inquiries including phone calls, emails and live chats. Communicated with customers regarding billing issues, product questions, and technical support. Turkey Hill, Assistant Manager Allentown, PA (March 2019 November 2020) Open and/or close store following the proper procedures. Responsible for daily bank deposits, inventory management, lottery, and cash register. Supervise all employees in the Store Managers absence in a fair, consistent, impartial way, and in accordance with all EEOC guidelines. Check in all vendors and sign off on orders. Assist in ordering merchandise and supplies to maintain appropriate inventory levels and maximize sales without merchandise out of stocks. Complete all store paperwork daily utilizing Microsoft Office programs, such as Word and Excel. Provided superior customer service to all customers through gas transactions, lottery and store purchases. Speedway, Assistant Manager Allentown, PA (November 2018 January 2019) Open and/or close store following the proper procedures. Handled for checking in all vendors and signing off on orders. Responsible for inventory management, cash register, payroll, and employee schedules. Provided superior customer service to all customers through gas transactions, lottery and store purchases. Claires, Assistant Manager Center Valley, PA (July 2018 November 2018) Open and/or close store following the proper procedures. Responsible for inventory management, cash register, payroll, and employee schedules. Coordinate in-store special eventsCitiTrends, Assistant Manager Bethlehem, PA (December 2017 March 2018) Ensured associates followed quality standards and adhered to cash management, cash register and customer service policies and procedures. Maintained visually appealing and effective displays for entire store. Consulted with customers on the latest styles and trends. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Lehigh Valley Honda and Hyundai, Receptionist Allentown, PA (June 2017 September 2017) Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated departments. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts Performed light data entry duties.Dollar General, Assistant Manager Allentown, PA (January 2015 March 2017) Assisted and supported the Store Manager for the daily operations of the store. Ensured that standards and goals were being followed and achieved. Responsible for store inventory and merchandise movement. Provided administrative support such as answering telephones, filing, and light typing. Ensured customer satisfaction.Buckle for Brandon, Administrative Assistant Allentown/Philadelphia, PA (June 2009 Present) Responsible for scheduling speaking engagements on safe driving for teens. Provide administrative support such as answering telephones, filing, and light typing. Assist with other administrative duties as assigned ActivitiesGreater Shiloh Church, Sunday Day Care Volunteer 2002-Present Provided safe and fun environment for kids ages 2-4. Organize and supervise activities for Childrens day care during Sunday worship services. Prepare and organize snacks for children Change the diapers of infants and toddlersSkillsMicrosoft Office Programs: Windows, Word, Excel, PowerPoint EducationCareerLink/Manpower Call Center/Customer Service Training May 2012-October 2012 National Career Readiness Certificate March 2012 Lehigh Carbon Community College January 2008-May 2009 |
