| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Trenton Lane N.Maple Grove, Mn.Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of QualificationsExtensive experience as an information technology specialist focusing on the support of businesses using computer technologies. Excellent skills in leadership, planning, training, organizing and problem solving. An in-depth understanding of building customer relationships and resolving issues. Strengths in financial services, healthcare and manufacturing applications.Information Technology SkillsNCR computers (8150, 8271).Unisys small, Medium, and Large systems software, Clearpath/NT, PCs and servers.Check/image processing hardware and software in a distributed (multiple server) environment.Languages: MCS, DMSII, NDL, IPS, Cobol, Assembler, ESI, XGEN, NT, WFL, Micro Focus Cobol, Batch Job Scheduler, SQL, CYBORG.Remedy incident management and tracking software, HP Quality Center, Service Now, Active Directory, Cisco Call Manager, ITIL concepts, Microsoft Office Suite of products.Cold Fusion configuration, xslt, programming, xml, html.Professional Experience:Fairview (2011 Present)As Lead Technical Analyst. Participated and lead work space services team members daily activity to support user issues and needs for clinics, hospitals, and corporate facilities.This team supported a wide range of hardware (HP desktops and laptops, hand and desk scanners, printers, and monitors). The environment included exam rooms, operating rooms, front desks, and executive offices.Participated and lead efforts in standardization, process development and improvement, and management ofthe services and service catalog we provide in Service Now.Included in the services offered were; windows migration from XP to windows 7, desktop and laptop configurations including printers, network connectivity, and specific user needs. We also provided support for network connectivity to the data closet/switch, including cable and phone patching, for each site.The team was responsible for providing on call support for all the Fairview facilities in the state. This included both on site and remote support based on the need and importance of recovery.Currently performing the role of vendor manager for the same team with growing responsibility as teams are combined. Responsibilities included invoicing, billing, contractor tracking and access permissions tracking, understanding and tracking of SLA agreements, order processing and approval, and issue escalation.SMSC Gaming Enterprise. (2011 2011)As a Change Coordinator. Coordinated the technical requirements gathering, understanding, development, implementation, and support of changes. Maintained the configuration management database in BMC.Maintain the environments with standard processes and daily updates as well as user support.Lead change management and approval meetings including emergency change calls.Initiated the tracking and monitoring of issues resulting from a change, pointing out patterns, and quantifying the findings in order to justify a proactive change to the process.OptumHealth Inc. (2008 2011)As a Systems Analyst. Support the production environment for MyOptumHealth.com including incident resolution, problem solving, and root cause reporting. This quickly grew into more of a service delivery manager roll.Participate in technical requirements gathering, understanding, development, implementation, and support.Maintain the production, stage, test, and development environments with standard processes and daily updates as well as user support.Maintained and supported a number of production processes and scripts outside of the standard support.Serve as primary on call on a 24 x 7 basis and am responsible for managing incident conference calls (war rooms) to resolution including management recap reporting using Remedy and HP Service Desk.Verifications Inc. (2007 - 2008)As lead configuration specialist. Supported business applications, provided customer support, and created client configurations across the country.Part of a team responsible for bringing the software support for the company software in-house.Was a part of defining the configuration specialist role for the organization. This new role focused on taking external client requirements and designing a method in the software to satisfy those requirements without custom development. This was accomplished by working closely with Business Analysts, Project Managers, account executives, and help desk support teams.The tools and languages used to accomplish these tasks were; an interface written in Cold Fusion, web facing forms generation using xml, html, css, and xslt for the formatting of information to create a PDF style document.Represented the configuration function in the organization by participating in change review sessions, code walk-thru, and testing reviews.Assisted management in review of co-workers as well as new applicants and provided feedback on their knowledge and expertise.Unisys Corporation (2003 - 2007)As a Senior Systems Analyst. Supported business applications, provided on site customer support, customer relations, and was involved in managing the implementation of eight remote processing centers as well as two data centers across the country. This called upon experience in the financial industry (banking), programming background, imaging, distributed (networked) environments, as well as gained knowledge and training in the IBM Info Print Manager software. It required constant communications with the Project Management Office (PMO) office as well as local and corporate management teams. It also allowed for the opportunity to gain training and practical experience in Six Sigma (white and green belt) training.Managed a technical support staff of 12+. This group was responsible for taking processing at these remote sites and data centers from installation to production and maintaining them in a steady state environment.Managed testing and production services to a national client. This included development and maintenance of processes and procedures for; escalation, incident, change management and offshore support.Developed and managed a standard process for the installation and de-installation of hardware and software in one of the corporate data centers. This included a group of two four people in the United States as well as a group of 4 in Brazil. The challenge that was overcome was meeting with as well as getting the buy-in from all the different corporate groups involved. From the shipping department who would receive a piece of equipment and the manager of the data center who managed the electrical load. To the groups who installed the softwareand introduced the hardware into the data center network.All management roles included; staff reviews, evaluations, management of salaries, and vendor relationships.Minneapolis Public School District (2000 2003)Was the lead application support for human resources, benefits, and payroll. This included system software, technical interface, computer room operations and staff on a 24/7 basis.Continually interfaced with department leads, management, and other end users for requirements.Held the role responsible for the school district payroll processing.A number of training classes were taken to acquire knowledge in CYBORG software in a Unisys distributed environment.Federal Reserve Bank (1992 2000)Was lead support for; programming, user training and interface, testing, and change management as well as vendor software upgrades/version control for all item processing software in the Unisys environment.Worked closely with the IBM teams on the interface of the two environments for batch processing.A number of technologies were used to accomplish these tasks; Assembler, Cobol, FTP, imaging and networking.Managed computer room operations and staff on a 24/7 basis.Represented the bank as a participant in the local Unisys Users group.Other Previous Experience (1978 1992)Earlier Employment was comprised of several positions in industries from hospitals and healthcare to software houses and manufacturing companies. There was also an extensive amount of experience in the financial/banking industry.Positions and duties within these industries included; computer operations and managing those operations/staff, team lead, participation in all phases of software development, maintenance programming, user/technical/operations support for both hardware and software on a 24/7 basis, development ofprogramming efficiencies such as reducing run time from several days to 3 hours with built in recovery, training in operations/support/programming, provided pre-sales support, maintaining vendor relationships, and team lead.EducationCommunity/state collegesHennepin Community College Brooklyn Park, MN (technology)Fort Scott Community College Fort Scott, KS (business and accounting)Pittsburg State College Pittsburg, KS (business and accounting)* Main focus was in the area of information technology and business. Estimated total credits to be that of acollege juniorE.C.P.I. Computer Programming Certificate (Graduated with Honors)Completed certificate programs for Microsoft Web and Windows Application programmingTrainingSIX SIGMA at the white and GREEN belt level.Certification pending completion of the Green Belt project.Information Technology Infrastructure Library (ITIL) overview and concepts.Unisys/Burroughs and third party software:Project and Time management.Assembler/Cobol/Basic/Data Communications/C/C++Data Communications, Novell networking.IPS, WFL, FTP Medium, A series, NT, and Clear Path systems.4GL Languages: Unisys LINC, ESI, and CYBORG.Excel, Access, Cyborg, NT software, Micro Focus Cobol, SQL, and Batch Job Scheduler.IBM Info Print Manager (operations and management).Instructor (train the trainer) in several of the above.Non-Professional Accomplishments/InterestsBoy Scouts of America Eagle ScoutParticipated in the 1980 Olympic torch relayFinished the Twin Cities MarathonAvid racing fanInvolved in community activities including; The Minneapolis Aquatennial, Commodore of the local boat racing club and organizer of national and world championship events. |
