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Click here or scroll down to respond to this candidateExperienced Senior Living Operator and Sales leader with over 30 years of experience in the Senior Living industry. Highly driven professional passionate about coaching servant leadership to drive maximum results.Highlights of ExpertiseCandidate's Name
Sales/MarketingOperations Oversight/AuditingBudgeting/ForecastingBusiness DevelopmentSuccession PlanningLeadership DevelopmentCritical Thinking & InnovationThe Wolff Resident Experience Company February 2020 PresentVice President, Operations and SalesWolff Resident Experience Company manages Revel Communities 13 Independent Living properties, 1940 units across 6 states for senior living business sector of Wolff Company with $4.3B in assets under management.Joined company as VP, Sales February, 2020 and promoted to VP Operations and Sales October, 2022.Successfully opened 9 new developments - developed process to reduce pre-leasing timeline from 15+ months to 7 months while improving occupancy and reducing expenses.Lead all operations and sales initiatives for a dynamic senior living company.Mentor and coach team members to foster a culture of servant leadership and excellence.Partner with Human Resources to ensure engagement through company culture codes; structure company onboarding process and implement hiring tool (Predictive Index Mindwire) to support recruiting and existing team dynamic interactions.Partner closely with Asset Management and Investor Groups with forecasting and reporting.Function in dual role as VP Ops/Sales while also filling in open Executive Director positions.Brookdale Senior Living (acquired Emeritus Senior Living) March 2016 January 2020West Division Director of SalesBrookdale Senior Living Inc. is the nations premier operator of senior living communities. The Company is committed to its mission of enriching the lives of the people it serves with compassion, respect, excellence and integrity. The Company operates independent living, assisted living, memory care, and continuing care retirement communities.Partnered with VP Sales to drive occupancy in 250+ communitiesDirect Supervisor for 15 District Sales Directors across 4 Regions including CCRCsTrainer/Mentor for newly hired DDS AssociatesDivision posted YOY and highest NOI growth of 1.8% 2016 vs. 2015Continued increase YOY in revenue at avg. of 2.2% in 2017-2018 through quarterly realignmentsOccupancy increased .04% and Community Fees increased $1.76M or 21.6% YOY from 2017 to 2018Pilot/development projects include: Symmetry pricing, Optum/United Healthcare partnership implementation, District Director and Community Sales orientation programs, sales playbooks, Contact Center pilots, Large Employer Group partnership in business development, National partnership development with Paragon Global Resources, assisted in development of DDS onboarding checklist used company-wide.Achieved highest occupied region ranking in the company in one assigned Region.Maintained highest occupancy Divisional results in company 4 consecutive years.Senior District Director of Sales April 2009 March 2016Promoted to Senior District Director of SalesDirectly responsible for occupancy growth of 3 Districts (30 communities) in addition to an assigned DDS with turn-around districtTrainer/Mentor for newly hired DDS AssociatesAchieved YOY growth each consecutive year in all 3 DistrictsSuccessfully supported leadership development and growth results with assigned DDSNIKKEI MANOR ASSISTED LIVING 2008-2009Executive DirectorMaintained deficiency free annual survey resultsMaintained 100% occupancyMember of non-profit Board of Directors for Nikkei ConcernsLed all operations of CommunityBONAVENTURE SENIOR LIVING 2006-2008Executive DirectorOpened 2 newly constructed IL/AL communities back to back (200+ units)Opened each Community above set occupancy targetsHired entire Team at each location and fully trained each new AssociateResponsible for all pre-sales/Sales & Marketing for each communityManaged all state regulatory compliance measures to open both communitiesExecutive Director post grand opening, fully met budget targetsEMERITUS SENIOR LIVING 2004-2006Senior Executive DirectorResponsible for full operations of 2 South Snohomish County Emeritus AL communities (180 units combined)Managed Sales/Occupancy for both communitiesSuccessfully drove both communities to 100% occupancy, positive NOI growthTrainer for newly hired Executive DirectorsAchieved deficiency state survey results 2004 and 2005Exceeded budgeted targets each consecutive yearALDERCREST HEALTH & REHABILITATION 1991-2004Senior Director Social ServicesDischarge Planner for 60 bed skilled Medicare UnitResponsible for managing Social Services Department staffDeveloped Social Service Director Training ProgramDivisional Trainer for Extendicare WA State Social Work TeamRecipient of Sylvia Anary Community Service Award (2000)Recipient of Employee of the Year (1993, 1996, 1998)Bachelor of Arts in Social WorkCentral Washington University, Ellensburg, WAAffiliationsFlorida State University, Sales CertificationTechnical ExpertiseMS Office Suite, Yardi, Paylocity, Sharepoint, Enquire, CRM, Vena, Cubigo, Teams, ZoomSocial Networking (Linkedin, Facebook, Twitter) |
