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Click here or scroll down to respond to this candidateCandidate's Name
Street Address East Beech StreetLong Beach, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective:To obtain a challenging position where my experience and skills can contribute to the needs and profitability of an organization.Qualifications:-Bi-lingual, fluent in Spanish and English.-Skilled in use of computer software, data entry and the internet.-12 years experience in customer service problem solving.-Skilled in prioritizing, multi-tasking and delegating.-Able to handle difficult clients in high pressure situations and develop conflict resolutions.-Outstanding verbal and written communication skills and presentation skills.-Ability to present information clearly and concisely.-Self-motivated and comfortable working in a high-paced service industry.-12 years of coaching, training staff and leadership.Computer skills:-Basic Microsoft Word, Excel and Outlook.Employment Experience:MG Security Services Mineola, New YorkJanuary 2023-November 2023Security Guard-Conducted Customer Service problem solving duties to clients- Served as a fire guard to clients site- Patrolled areas for safety checks- Created reports of incidents that occurred on site. Manned a security booth. Deter any suspicious and any illegal threats to the site.Garrison Protective Services Huntington, New YorkJuly 2022-December 2022Security Guard.-Conducted patrols of clients facilities, provided customer service, served a deterrent to prevent illegal activities, conducted security reports to supervisors,Reported and documented theft of merchandise and illegal actions that took place while on shift.Allied Universal Services Melville, New YorkFebruary 2022-May 2022Security Guard.-Conducted access control duties to clients site. Conducted patrols of building checking for irregularities. Provided written and type reports to supervisors,Manned a security desk and conducted CCTV surveillance of customers property.Provided access badges to visitors and vendors on a daily basis.Marshalls-TJX Company Retail Stores Manhasset, New YorkMay 2014-September 2018Loss prevention customer service associate.-Provided customer service and solved customer service related issues-Trained staff on daily customer service awareness and customer service shrinkage policies-Conducted preliminary operational store reports such as weekly audits and witness reports-Performed data entry of reports and administrative duties for loss prevention management-Created daily email reports to management and staff-Served as a deterrent to prevent shoplifting utilizing customer service- Conducted written store reports of searches for any dishonest activities from store employees-Communicated with upper loss prevention management regarding issues for investigations-Worked with store detectives on a daily basis to spot shoplifters and dishonest associates.McDonalds Restaurants Carle Place, New YorkMay 2006-November 2013Trainer staff-Provided customer service and sales to clients-Trouble-shooted and solved multiple Customer Service inquiries on a daily basis-Managed, trained and coach staff-Managed administrative duties for upper management-Problem solved work related issues on a daily basis-Trained staff on how to conduct customer service.-Operated a cash register and conducted cash handling procedures on a daily basis.Education:SUNY Farmingdale Farmingdale, New YorkMay 2002Bachelors of Science in Business Management TechnologySUNY Farmingdale Farmingdale, New YorkMay 2000Associates of Science in Business Administration TechnologyLong Beach Senior High School Long Beach, New YorkJune 1997High School Diploma |
