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| | Click here or scroll down to respond to this candidateMCCONNELL, BOBBIEPHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE: Driven and ambitious independent adjuster with recent training in the insurance industry and extensive customer service experience from running a business for over twenty years. Seeking an opportunity to leverage my skills and knowledge to contribute effectively to a dynamic insurance team that is committed to delivering exceptional customer service and client satisfaction.Experience:Owner/Operator, Hair Revue, Nixa, Mo2004-2024 Successfully owned and managed a thriving hair salon and boutique for 20 years, overseeing all aspects of business operations. Directed hiring, purchasing, marketing, bookkeeping, and financial management, including profit and loss analysis. Supervised up to six independent contractors and retail staff, ensuring smooth day to day operations. Achieved exceptional levels of customer satisfaction and retention through personalized service and quality care. Developed and executed effective marketing strategies, establishing a strong presence within the Nixa community. Drove sustained growth and profitability, continually enhancing business performance and customer engagement.EDUCATION AND TRAINING: Texas license 40-Hour Training in Classroom & Exam MOCAT, August 2024 Adjuster Training Program 40-Hour in Classroom, MOCAT, August 2024 Professional Scoping & Xactimate 40-Hour in Classroom Training, MOCAT, August 2024 State Farm IA Catastrophe Fire Estimatics Certification State Farm IA Fire Certification Policy Exam MO, Cosmetology January 1992ALL-LINES TRAINING Completed MOCAT extensive licensing classroom training including reviewing notice of loss/policy to determine coverage and deductibles, industry terminology, licensing information, and customer satisfaction skills. Completed MOCAT Adjuster Training Course with practical policy, claim management, scoping and Xactimate training, identify damage and repair vs. replace, photo import + Annotate, sketch interiors, roofs, staircases, exteriors, and multi-story, and basic line-item entry. Licenses and Certifications: Texas All-Lines License # 3214684, August 2024 Xactimate Level 1 Certification, August 2024 State Farm Property and Estimatics Certification August 2024 MOCAT Certification, August 2024 |