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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Minturn CourtPowell, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkills High customer service standards Proficient with Microsoft Office, Excel,Outlook and Word Troubleshooting skills Works well with others Goal oriented focus Attention to detail Dedicated to process improvement Time Management Skills Telecommunications knowledge Dependable Willing and eager to learn new skills PatienceExperience2/2017- 4/2024Lumen 11/2009- 2024- Vendor Escalations MgrLumen (formerly CenturyLink), Dublin, OH-Escalations Manager Facilitate timely installation of circuits to our customers by escalating for the resolution of administrative, installation and service delays. Performing with a focused, aggressive and professional manner on a foundation of cooperation and teamwork to meet the business needs of the company and our customers Resolve problematic issues, both internal and external, that result in circuit installation delays that are identified and addressed in an on-going manner to reduce the number of escalated provisioned orders and better our service to our customers.03/2007-11/2009CenturyLink Dublin, OH -Customer Scheduling Answering phone calls from customers/partners to schedule turn up of service Working in a fast pace and organized environment 02/2000- 03/2007Qwest Communications, Dublin, OH- Operations Technician I Engineer moderate to complex circuit provisioning projects. Analyze moderately complex technical data and participate in the design, implementation and maintenance of circuit provisioning standards.04/1999-02/2000LCI Communications, Dublin, OH - Field Account Specialist I Created Sales orders and assigned order to the department which would provision them 07/1998-04/1999LCI Communications, Dublin, OH- Dedicated Order Submission Screened dedicated orders, assign job steps, fax press, routed orders/created Billing tickets and daily reports for orders keyed10/1996-07/1998LCI Communications, Dublin, OH- Order Processing Screened and keyed Local orders along with provisioning them Education1/2024- currently taking-Google Project Management Certificate 8/1993- 06/1995Jefferson Technical Community College- Steubenville, OH Associates Degree in Business ManagementAssociated Degree in Retail Management1993 graduateToronto High School- Toronto, OH |
