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Click here or scroll down to respond to this candidateTCCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Glen Allen, VA Street Address
Experienced Oce Manager and healthcare administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, eciency and service quality across various oces within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.Oce ManagementCompliance MonitoringEmployee SupervisionContract AdministrationBillingWorkow OptimizationDocument ManagementInformation ProtectionCapella University Minneapolis, MNMaster of Science in Health Services Administration 09/2019Colorado Technical University Colorado Springs, CO Bachelor of Science in Health Services Administration 05/2014Colorado Technical University Colorado Springs, CO Associate of Science in Medical Billing And Coding 02/2012Therapeutic Counseling and ConsultingGlen Allen, VAOce Manager12/2023 - CurrentAnswered phone calls, responded to emails, routed mail and coordinated courier services.Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. Veried insurance coverage and billing information with insurance companies.Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.Bariatric Innovations Atlanta, GAPatient Advocate06/2022 - 08/2023Facilitated communication between providers, patients, and family members.Assisted with the completion of insurance paperwork for patient coverage. Informed patients about their rights under HIPAA regulations. Organized patient records and updated information in the hospital SummarySkillsEducation and TrainingExperiencedatabase system.Attended meetings with physicians and other healthcare professionals to discuss cases.Medical Information Technology Inc.Atlanta, GeorgiaImplementation Specialist11/2021 - 06/2022Developed and documented implementation plans for new software systems.Established communication protocols with customers related to implementation timeline expectations.Conducted training sessions for users on how to use the newly implemented software program.Monitored progress of implementations in order to meet deadlines set by clients.Burns and Recovery Center Austell, GAClinic Oce Manager12/2019 - 03/2022Monitored daily operations of the clinic, including appointment scheduling, triage, billing and collection activities. Ensured compliance with HIPAA regulations related to patient privacy and condentiality.Resolved customer complaints regarding clinical services in a timely manner.Maintained relationships with vendors providing medical supplies or equipment to the clinic.Atlanta Dermatopathology Atlanta, GAPathology Coordinator06/2018 - 12/2019Developed and maintained pathology databases for tracking clinical data. Maintained eective communication with other departments to coordinate workow processes.Coordinated activities between laboratories and external facilities when necessary.Monitored quality assurance program to improve performance and maintain high standards of care.Physcians of Family Medicine Richmond,VAMedical Oce Specialist12/2016 - 05/2018Answered and directed incoming calls in a professional manner. Provided administrative support to medical sta, including scheduling patient appointments and managing physician calendars. Veried accuracy of insurance claims prior to submission for payment processing.Assisted with ling and organizing medical records according to established protocols.Member of Healthcare Information and Management Systems Society since 2014 Named Clerk of The Year at DC General Hospital in 1993 Procient in Quantum Medical Coding SystemProcient in CISCO Unied Communications Management System Received Pharmacy Technician Certicate from Virginia Commonwealth University in 2011 Activities and HonorsAccomplishmentsCertications |
