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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL EXPERIENCE
Edenred Pay Customer Care Specialist
Bonita Springs, FL, February 2023 PRESENT
Consistently maintained the customer satisfaction by providing prompt and courteous assistance to resolve
inquiries and concerns.
Streamlined customer service processes, resulting in a reduction in the average handling time for inquiries and
increased efficiency.
Implemented a feedback system that led to an improvement in customer satisfaction scores within six months.
Developed and delivered training sessions for new customer care representatives, resulting in a decrease in
onboarding time and increased productivity.
Identified and addressed common customer pain points, leading to a decrease in customer complaints and
improved overall customer experience.
Chipotle Manager
ESTERO, FL & Charlotte, NC August 2021 - January 2023
Increased employee productivity through the implementation of performance incentives and regular
performance evaluations.
Achieved a reduction in customer wait times by optimizing workflow processes and reallocating staff
resources during peak hours.
Improved customer satisfaction scores through proactive resolution of customer complaints and
implementation of quality control measures.
Enhanced food cost management, resulting in a decrease in overall food costs while maintaining food
quality and portion standards.
VOLUNTEER EXPERIENCE
Abrazos de Plata Co Founder/ Marketing supervisor
In 2020, amidst the COVID-19 pandemic, my friends and I founded Abrazos de Plata to support the vulnerable elderly
population. Despite starting with modest resources, our determination drove us to make a meaningful impact. As co-
founders, I managed our social media presence, aiming to raise awareness and garner community support. Over time,
our organization expanded to aid orphans and children with special needs, demonstrating our commitment to diverse
community needs. My role provided insights into leadership and teamwork, fueling my dedication to social impact. My
involvement with Abrazos de Plata has been immensely rewarding, and I eagerly anticipate applying these experiences
to future endeavors for positive change.
EDUCATION
Universidad Catolica de Honduras BA in Marketing Tegucigalpa, HN January 2021
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