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Experienced Sales Associate and Customer Service ProfessionalChristine Moryl PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork History and Experience OverviewExperienced Sales Associate and Customer Service Professional with a strong background in retail and hospitality. In my formal role as a Sales Associate/Customer Experience Coordinator at The TJX Companies, Inc., where responsibilities include enhancing customer satisfaction, coaching cashiers, handling returns, and managing front desk activities.Additionally, possess extensive experience as a Houseman/Housekeeper at Hilton Garden Inn Hotel, maintaining cleanliness, assisting guests, and supporting staff with special assignments. Demonstrates excellent customer service, organizational, and team collaboration skills.Education SummaryCollege Degree in Fashion MerchandisingWood Tobe-Coburn School, New York, NY (September 2002 - December 2004).Caring and knowledgeable professional with a College Degree in Fashion Merchandising from Wood Tobe-Coburn School. Experienced in sales, customer service, and hospitality with a strong dedication to enhancing customer experiences and maintaining organizational excellence. Currently pursuing medical billing and notary certification, with an open schedule to accommodate these new opportunities. Committed to providing exceptional service and support in all professional endeavors.Skills SummaryCleaning & Maintenance: Laundry, commercial cleaning, custodial and general cleaning experience.Retail & Merchandising: Merchandising, sales, cash handling, cash register operations, and retail sales.Customer Service: Guest services, customer service, customer retention, and front desk operations.Administrative & Office Skills: Data entry, filing, insurance verification, clerical and office experience, EMR systems, and administrative tasks.Communication & Interpersonal: Excellent communication skills, phone etiquette, writing skills, and supervisory experience.Technical & Computer Skills: Proficient in basic math, retail math, typing, computer skills, and EMR systems.Medical & Healthcare: Medical terminology, medical office experience, home & community care, dietary aide and department experience, and assisted living.Marketing & Management: Marketing, management, and time management.Regulatory Knowledge: Fair Housing regulations.Languages: Proficiency in English.WORK EXPERIENCEPublic Gainesville FlCashier and Manager Assistant TrainingMay 2024- PresentOperated cash register and processed customer transactions accurately and efficiently.Provided excellent customer service by greeting customers, addressing inquiries, and resolving issues promptly.Assisted in maintaining store appearance by restocking shelves, organizing displays, and ensuring merchandise presentation.Collaborated with team members and managers to achieve store goals and meet customer needs.Managed inventory by conducting stock checks, replenishing merchandise, and notifying management of low stock levels.Assisted in opening and closing procedures, including cash handling and balancing registers.Supported management in administrative tasks such as scheduling, coordinating staff breaks, and updating store policies.The TJX Companies, Inc. Gainesville, FLSales Associate/Customer Experience CoordinatorMay 2023 2024Enhanced customer satisfaction and reassured a positive shopping experience.Coached cashiers on providing exceptional customer service.Managed customer requests, including processing discounts for damaged merchandise.Processed merchandise returns and restocked sales floor items.Closed registers and handled end-of-shift money counts.Answered phones and forwarded calls to proper management.Performed price checks and scheduled associate breaks.Handled all front desk activities.Hilton Garden Inn Hotel Staten Island, NYHouseman/HousekeeperMarch 2018  PresentMaintained cleanliness of hotel bathrooms, halls, and guest rooms.Assisted guests with requests and supported fellow staff with special assignments.Collaborated with front desk staff to fulfill guest requests.Ensured the cleanliness of hotel grounds.