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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYOver 10 years of diverse sales and customer service experience within multiple industriesDemonstrates leadership skills; a self-starter who takes initiative to complete all tasks efficiently and accuratelyEstablishes positive, professional relationships with internal and external customers through clear written and verbal communications, problem solving and offering appropriate solutions to meet individual needsProficient in Microsoft Word, Excel, Outlook, and various company databases/programsKey SkillsSalesInvoicing & PurchasingCustomer Relations & RetentionInventory Management & Loss PreventionSchedulingTracking & Follow UpWORK EXPERIENCECustomer Service Representative Tru-Mold Shoes Buffalo, NY 1/2019-4/2023Managed and entered up to 30 incoming (via mail and email) orders per dayCoordinated repairs and facilitated reorders or remakesCustomer Service/Comic Processor Dave & Adams Card World Tonawanda, NY 9/2016-12/2018Traveled 6-8 times per year to promote and sell products at various conventions related to comics, toys, and gamingReviewed comic collections; inspected and pulled high profile and quality books for grading and/or sales on the web; cleaned, photographed, wrote text descriptions, and created line items for eBay sales, resulting in $20-30K in sales per yearMaintained and organized product stockroom/storage; pulled orders for shipment for all departmentsAnswered customer correspondence via email regarding complaints, shipment issues, and general product questionsCustomer Service Representative Remedy Staffing Solutions Buffalo, NY 4/2016-9/2016Provided support for store closing; pulled, packed, and shipped samples to prospective customers, provided sales and new item literature to outside sales representativesInvoice Clerk (temporary) Affinity Personnel Solutions North Tonawanda, NY 10/2015-3/2016Handled invoicing and recordkeeping of 60-80 orders per day for Commercial PipeConducted email correspondence with customers and performed general clerical dutiesInventory Control Clerk Aquasol Corporation North Tonawanda, NY 4/2015-7/2015Maintained stock levels and spreadsheets related to sales forecasting; performed inventory reviews twice per week and compared to incoming and outgoing order recordsEntered orders and prepared documentation needed for domestic and international shipmentsCustomer Service Representative LS & S Buffalo, NY 10/2013-4/2015Managed incoming customer inquiries and sales related to supportive products for disabled (deaf and blind) individuals; explained product options and pricingSubmitted 40-75 orders per day and provided order follow-upCustomer Service Representative Strate Welding Supply Buffalo, NY 1/2013-6/2013Contacted key customer list by phone at prescribed intervals to place ordersIssued and filed DOT reports to respective customers/driversCoordinated and scheduled drivers for next day deliveriesEDUCATIONHigh School Diploma Seneca Vocational High School Buffalo, NY |
