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Click here or scroll down to respond to this candidateCandidate's Name
Franklinville, New Jersey Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHands on Desktop Support Manager with experience in planning and execution of large scale projects. Strengths include the ability to multi-task, work well with tight deadlines and work independently as well as part of a team.SkillsField OperationsTeamwork and CollaborationCustomer ServiceProblem-SolvingWork History01/2013 to 04/2024Field Support ManagerFulton BankManage a team of 7 Regional Field Technicians within Fulton's 5 state footprintProvide day to day guidance on technical issuesPlan and implement yearly hardware refresh projects, desktops, laptops printersManage day to day relationships with 3rd party support vendorsNegotiate contracts with 3rd party vendorsProvide 1 on 1 coaching and career pathing to members of the Field Support teamResolve internal customer dissatisfaction surveys.01/2011 to 01/2013Field Engineer IIFulton BankResponsible for hands on repair and maintenance of pc's and laptops in a Microsoft network environment.Responsibilities also include the hardware support of HP servers in the Administrative Service Center server room.Administer CISCO VoIP telecom system.Provide technical support to members of the Field Support team.Representative to the Corporate Branch & ATM Committee.01/2005 to 01/2011Field Engineer IFulton BankRepair and maintain HP laser printerPerform basic administration of Cisco VoIP phones systems using Cisco Call Manager softwareTroubleshoot basic dial tone issues.01/2003 to 01/2005System Tech IIFulton BankPerform basic administration on Avaya phone systems using Avaya Site AdministrationPerform Ghost image installsTroubleshoot hardware and software issues.01/2001 to 01/2002Senior Repair and Maintenance TechnicianHewlett Packard (Formerly Compaq)Responsible for troubleshooting and the repairing of custom built servers and workstations to customer specificationsClients included Bloomberg, Xerox, Praxair, Lehman Brothers and the Pentagon after 9/11Ordered and tracked incoming hardwareCompleted the paperwork, put the new part into the machine and returned the defective parts to the inventory departmentUpdated the ACCESS database for tracking and resolution of trouble ticketsTested hardware replacement parts to ensure that the computer functioned properly.01/2000 to 01/2001Configuration TechnicianHewlett Packard (Formerly Compaq)Custom built Compaq computers to customer's specificationInstalled and configured customer imagesRan test software to ensure the computer functioned properlyTested customer images to be certain that everything worked correctlyPromoted to Repair and Maintenance Technician within 8 months.Education01/2000Compter Repair Technology: Computer RepairOmega Institute of Technology - Pennsauken, NJHDI Support Center DirectorHDI Desktop Support ManagerImage1 Laser Printer Service TrainingA+ Certification |
