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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYCommunication: I worked as a telemarketer so I am very good withcommunication even with those that really don't want to talk. EXPERIENCENight Manager, 04/2023 - 07/2024Save A Lot Grocery Store - Jackson, TNCONTACTAddress: Jackson, TN 38301Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSMonitored security cameras to ensure the safety of customers and employees.Ensured compliance with local laws and regulations related to health, safety, or other areas.Provided training for new night shift personnel on proper use of equipment and safety protocols.Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.Ordered supplies as needed and monitored stock levels throughout the night shift.Created reports summarizing daily operations activities such as sales figures, cash flow management.Managed emergency situations such as fires, medical emergencies or criminal activity.Identified opportunities to improve efficiency of operations processes during the night shift.Responded promptly to inquiries from customers or clients about services offered by the business.Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.Communicated with management via email or phone message to report issues needing attention.Established friendly relationships with regular guests, members and residents.Secured building and walked grounds, fostering health and safety of employees and guests. Responded promptly to guest requests to achieve customer satisfaction. Oversaw general upkeep of public areas and restrooms. Promoted teamwork and quality service through communication and coordination with other departmentsMaintained and enforced procedures for security of monies, credit and financial transactions and guest security.Advised management of staffing levels and team member performance to facilitate labor. Workplace Safety Cash Handling Preparing reports Management Support Data Entry Complex Problem-Solving Customer interaction Attention to Detail Calendar Management Decision-Making Order Fulfillment Performance Improvement Computer Skills Process Improvement Product Inspection Sales Techniques Strategy Development Client Engagement Project Reporting Event Coordination Business strategies Work Planning and Prioritization Loss Prevention Cross-Functional Teamwork Time ManagementMaster Stylist, 06/2017 - 08/2020Salon Elements - Fort Smith, ArkansasImplemented training to improve knowledge base of staff and used cross- training methods to maintain productivity during employee absences.Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.Covered switchboard and answered calls from guests and upper management.Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Remained calm and professional in stressful circumstances. Resolved customer inquiries and complaints. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees. Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality, and conformance Conducted consultations to assess clients' hair care needs and preferences.Provided scalp treatments and conditioning therapies to improve hair health. Performed chemical services such as highlighting, coloring, and perms. Cut and styled hair using scissors, razors, clippers, and styling tools. Maintained professional appearance while adhering to dress code policies. Responded to customer inquiries by phone, email, and in person. Followed updated techniques to color and treat hair and produce consistent results.Monitored, tracked, and recorded client satisfaction to maintain positive ratings.Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.Selected hair colors, products, and services based on customer preference and individually designed hair care plan.Designed and recommended home hair care regimens and treatments to meet individual customer needs.Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.Set up workstation and treatment room with products, equipment, and supplies to facilitate services .Recommended hair styles to compliment clients' facial features and coloring.Employed styling techniques and hair product routines specifically tailored to Afro-textured hair. Sanitized workstations and salon equipment to reduce risk of infection. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.Pursued continuing education and training to stay up to date with new trends and techniques. Pre-booked future appointments to increase repeat business. Multiple Priorities Management Loyalty Program Promotion Courteous and Professional Relationship Building Issue Resolution POS System Operation Research abilities Customer Engagement Record and File Management New Hire Training Sales expertise Flexible Schedule Oral communication Service assistance Policy ImplementationCustomer RelationshipManagement (CRM) Product Merchandising Patient Evaluation Proposal Writing Performance Evaluations Customer Service Financial Acumen Practice ManagementCosmetology Instructor, 09/2015 - 05/2017Arthur's beauty college - Fort Smith, ArkansasEDUCATION AND TRAININGCosmetology Instructor License, Cosmetology Education, 12/2006 Mellies Beauty College (academy of Salon And Spa) - Fort Smith, ArkansasCosmetology License, Cosmetology, 10/2003Mellies Beauty Colllege (Academy of Salon And Spa) - Fort Smith, ArkansasUpdated and maintained customer information records and beauty services provided.Customized styles, services and products to suit client needs and maintain customer satisfaction.Kept work stations clean and sanitized scissors, combs and other styling tools.Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.Styled and designed traditional and contemporary hairstyles for men and women daily.Colored, cut and installed extensions according to style photos and client specifications.Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.Mentored new staff to enhance personal growth and increase productivity.Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.Evaluated student performance through written tests and practical assignments. Supervised clinical experiences in the college salon or spa setting. Prepared reports outlining program objectives achieved at semester end. Incorporated new teaching methods into curriculum based on industry advancements.Led professional development seminars focused on career planning topics such as continuing education opportunities. Demonstrated techniques for care on both mannequins and live people. Organized hair shows and competitions for students. Planned in-class activities, discussions and lectures to increase student comprehension. Workshops and Seminars Attended: Publications and Presentations by pivot point Relevant Coursework and Training Programs: 3.5 GPA Academic Achievements and Honors:Continuing Education: (list any relevant completed courses here) 80 clock hours of continuing ed. Every year. |
