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Terrence D. Thomas Ft. Myers, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Sales LeaderExperienced: Six years of professional-level solutions-based sales in diverse fast-paced environments through in-person, telephone and written communications.Qualified: Consistently exceeds monthly commissioned-based quotas by engaging customers, listening, educating, and closing sales.Knowledgeable: Trained and proficient in sales processes, customer service, and use of technology to enhance business structure and the customer experience.Skilled: Organized, results-driven, computer literate, and excellent presenter. Ability to remain calm when dealing with discontented customers. Sales Experience 20152024BRIDGESTONE RETAIL OPERATIONS, West Palm, Tallahassee, Lakeland, FL, Naples, FL 12/201902/2024A division of Bridgestone Americas, a technology leader of tire and rubber products with 50 production facilities, 2200 company-owned retail stores, and 22,000 retail employees. Service ManagerAchieved #1 position in the Tallahassee district in Bridgestone credit card sales for 2020 and #1 in Central Florida District for Bridgestone credit card sales for September 2021.Hold the #20 position in 22,000 employees nationally in add-on sales.Meet with customers to present additional auto services and consistently up-sell 95% of sales.Reorganized the main office to be more user-friendly and welcoming. CHRISTIAN CARE MINISTRY, Melbourne, FL 11/201512/2017 Formed in 1993, this healthcare sharing ministry (Medi-Share) now boasts more than 400,000 members and over $2.6 billion in shared medical costs of its members. Member Development Specialist; Accounts ServicesConverted 75% of Internet and phone inquiries into Medi-Share members through personal telephone conversations, listening, and providing solutions.Promoted to Account Services to develop new corporate division with eight employees to service business customers and create benefits packages for their employees.Made presentations to business professionals, generating new business accounts and adding new members to accounts.Exceeded all sales goals throughout tenure with company as a result of in-depth product knowledge, retention of current customers, and handling referrals with care.Used NetSuite and Salesforce CRM for executive reporting and troubleshooting accounts. Licensed Real Estate AgentDeveloped initial relationships and pre-qualified prospective customers through phone and email follow-up.Provided comprehensive solution-selling and client education of industry services and pricing, working with client through closing and transfer processes.Consistently met monthly goals to reduce in-house inventory.Maintained accurate CRM database of all transactions. WEICHERT REALTORS, Melbourne, FL 3/201512/2017With its customer-first philosophy and its humble beginnings in 1969, Weichert has grown into one of the largest independently owned providers of one-stop-shop real estate services in the nation. Real Estate AgentProvided full range of real estate services to residential property buyers and sellers.Developed two new niche markets and became local authority for referrals for company to move rental homes and homes for HUD buyers.Collaborated with real estate broker to locate appropriate properties. Law Enforcement Experience 19982014Began early career in law enforcement and moved through the ranks until retirement from Polk County SheriffsDepartmentand into second career of sales in 2014. POLK COUNTY SHERIFFS OFFICE, Lakeland, FL 9/20051/2014 Deputy Sheriff/Community-Oriented Policing UnitPatrolled assigned area, investigated crimes and suspicious activity, and made forcible arrests when necessary.Interviewed suspects and witnesses and served warrants.Worked closely with Neighborhood Watch Leaders to control crime.Received Community Award for efforts as liaison to clean up blighted area and resolve issues with crime in that area. Used inmates to help clean up community.Received Division Commendation Award for solving a burglary trend. LEON COUNTY SHERIFFS OFFICE, Tallahassee, FL 4/20008/2005 Detention DeputySupervised and instructed inmates and prevented disturbances, assaults, and escapes. GADSDEN COUNTY SHERIFFS OFFICE, Quincy, FL 11/19984/2000 Detention DeputyEarned the respect of the inmates by communicating specific behavioral expectations and disciplinary consequences, then holding strong when tested. Education, Training and CertificationsLicensed Real Estate Agent, License #SL3319100 Current Licensed 2-15 Life, Health and Variable Annuities Agent, License # W580782 Current Florida Real Estate Principles, Practices, and Law, Adair Real Estate School 12/2014 Certification/Basic Law Enforcement, North Florida College, Madison, FL 4/2004 Certification/Criminal Justice Standards and Commission for Correctional Officer 5/1999 Chipola College, Marianna, FLState of Florida Licensed Notary4/2022State of Florida Licensed Notary Signing AgentTerrence D. Thomas PHONE NUMBER AVAILABLE Page 2 of 36/2023Terrence D. Thomas PHONE NUMBER AVAILABLE Page 3 of 3