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Click here or scroll down to respond to this candidateCandidate's Name
Excel Pivot Charts, Power BIData AnalystAGILE, ISOStreet Address , ITIL,KPI DashboardsMichigan (ready to relocate)PHONE NUMBER AVAILABLEEMAIL AVAILABLEOther InformationData Analyst SkillsoExcelPivot, Advanced Forumulas, VBAoAlteryxWork flows, macros, ETLPracticesoService Request Management ProcessITILoQuality AssuranceISO9001oProblem SolvingoCredibleHardware and Software SkillsoNetwork TroubleshootingShell commands, scripts, WireSharkoMicrosoftSQLC++VB and VBAoTest Automation AutoIT, Selenium, HP QTP/UTFCertificationsITIL Foundations, HIPPA, MRW, CompTIA ITF+, CompTIA A+, AlteryxEDUCATIONCass Tech High School HVACMacomb Community CollegeOakland UniversityRochester Hills, MI 2011Bachelor of Integrative Studies with minor in MISSUMMARYSupported Customers resolving incidents within SLA and proactively monitoring databases, logs, and enterprise tools for data patterns then raising awareness of findings.PROFESSIONAL EXPERIENCECOVID RetirementDec 2021 to PresentFord via EpitecOct 2014 To Nov 2021Data AnalystHaving read only access to hundreds of design engineer Bill of Material Excel filesoUsed tab data to understand part cost and clarify business patterns in the electric car industry.oUsed tab data to understand part volume and clarify business trends in the electric car industry.oAnalyzed data through Alteryx macros and VBA to refresh standard pivot trend charts, pareto charts, Venn Diagrams to communicate findings to management while promoting best practicesoCreated work flows and VBA to analyze data then build ad hoc reports collaborating with cross-functional global teamsPrepared Standard Operating Procedure with process models, entity relationship diagrams, governance, test plans, and training documentation.Ensured Quality per ISO 9001 and all Customer Support Policies, Standards, and Procedures by executing all checklists including peer reviews then reminded customers about secure practices.Following ISO9001, ITIL, PmBoK, and AGILE practices I attend weekly meetings with Program Manager, Database Programmers, and Program Analysts to discuss data issues, change management, and deadlines.Managed Credentials for enterprise tools |
