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SummaryDedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 years of experience in quickly resolving all issues and maximizing customer retention opportunities, ranging from waitress to office management. Proficient in managing conversational flow and diffusing difficult customer situations.SkillsReport creationReport generationCredit card payment processingProduct organizationInbound and outbound callingOffice equipment proficiencyShipping and receiving understandingRetail sales customer serviceCall center experienceMaterials transportCustomer relationsClerical support  Quality controlIn-store supportHigh-energy attitudeExperienceAmerican Customer Care Inc.Bethlehem,PACustomer Service Representative08/2020  01/2021Problem-solving abilitiesData evaluationQuality assurance controlsAdaptive team playerCustomer Service regulations knowledgeSchedule masterySales expertiseTechnologically savvyCourteous demeanorConflict mediationProcess optimizationMicrosoft Office expertiseBusiness development understandingSystem implementationAsked probing questions to determine service needs and accurately input information into electronic systems.Upheld privacy and security requirements established by Unilever regulatory agencies.Exceeded company productivity standards 100% on a consistent basis, issues and determine potential solutions.Delivered service and support to each customer, paving way for future business opportunities.Reviewed account and service histories to identify trends and issues.Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.Documented conversations with customers to track requests, problems and solutions.Escalated customer concerns, store issues and inventory requirements to supervisors.Consulted with customers to determine best methods to resolve service and billing issues.Cultivated impact relationships with customers and drove business development by delivering product knowledge.Rose InternationalCall Center Representative, Bethlehem, PAWorked Volkswagen on customer support line during their emissions recall I worked with customers during the Volkswagen court settlement. I handled angry, frustrated customers and deescalating customers 90% of the time and resolving the issue to satisfy every customer.Platinum PaintingOffice Manager/ Assistant2013-2015InvoicingData EntryAnswering phonesSetting client estimates & AppointmentOrdering MaterialsFilingEducation and TrainingAshworth College Norcross, GA 2019-2020Some College Career Diploma in Social Work: Substance AbuseNormative Services Prep School Sheridan, WYHigh School Diploma 200108/2001