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Customer Relations A Team Resume Wilming...
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Title Customer Relations A Team
Target Location US-NC-Wilmington
Email Available with paid plan
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Candidate's Name
Street Address  Lancelot lane Apartment 203Wilmington NC Street Address
Mobile PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEOBJECTIVETo gain experience and become an extraordinary professional. I would like to work for an organization that helps me to improve on my skills in the years to come.Supervisory position in the field offering, opportunities for advancement and professional development in a company recognized for customer relations excellenceTo assist the industry and personnel worldwide in reaching their full career potentials by providing challenging and management education at all stages of their careers.My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well independently.As a highly motivated and driven individual I strive on taking up challenges.ORGANIZATIONSCox And Kings Ltd, MumbaiABN Amro Bank, MumbaiDevelopment Credit Bank, MumbaiHDFC Bank, Mumbai..Intercontinental Hotels,Alain, U.A.E.EDUCATIONS.S.C - Mumbai Board in March 1978H.S.C - Mumbai Board in March 1980B.Com- Bombay University in april 1987Languages knownEnglishHindiMarathiArabicHolding Indian and U.A.E. Driving Licence ( Light vehicles)EXPERIENCEIntercontinental Hotel, Al Ain, U.A.E. Cashier/Income Auditor/Lobby Manager 1988 to 2001  13 yrs.Roles and responsibilitiesHandling the guests and maintaining the brand standard using my interpersonal skills .HDFC Bank, Mumbai Territory Manager 2001 to 2003  2 yearsRoles and responsibilitiesServed as a Team Manager for the second largest private bank in India. Worked in the retail and financial services segment of the bank. Completed the bank target of CASA accounts month to month. Worked with seniors on a growth strategy and lesser turn around time for the various services given to clients of the bank.Development Credit Bank, Mumbai Team Manager 2003 to 2005 - 2 yearsRoles and responsibilitiesField work with sales staff, planning promotions and directing the staff to go for high footfall, public places to generate business, data collection and distribution of the same to the voice over section of the bank and keeping extensive MIS for understanding the generation of sales and also the pitfalls, if any.ABN Amro Bank, Mumbai Senior Associate Manager 2005 to 2009  5 yrsComplexity / Problem solvingMy duties are highly varied and include conducting the business operation of the office management of DSA of the bank. The work is diversified and may not fall under established practices and guidelines. Resolves complex issues both independently and collaborately experiments to find creative solutions with staff.Discretion / Latitude / Decision MakingMake sound decisions based on analysis, expenses and judgment in unused of occasionally stressful circumstances and under isolate conditions. Act collaboratively within broad goals, frequently with limited supervision. Decision affecting other staff and employees are taken on a consensus.Responsibility / Oversight  Financial and SupervisionServe as an active participant in and a leader of the team. Conduct / oversee group discussion and weekly fortnightly and monthly meetings for improvement of business channels, operations and coordinating the efforts of the staff. Supervise team members and juniors with responsibilities for tracking and overall development of new employees. Financial responsibilities include setting and meeting fund raising objectives, evaluating results, developing corrective strategies as needed. Responsible for helping set up manage and meet budget and schedules. May need to gain cooperation from individuals or group on whom there is no direct efforts to accomplish goals.Communications / Interpersonal SkillsPossesses strong communication and presentation skills, ability to clearly and persuasively convey the mission and activities to diverse groups. Maintain active and positive working relationship with all staff. Work in a collaborative role with employees and willingness to pitch in and assist in a wide variety of tasks.COX AND KINGS Senior Tour Manager Aug 2010 untill August 2014Working as tour manager for world first tour company.specializing in taking guest to South Africa.The strength of the group from 28 till 60 pax.Also specializing in MICE tours.Countries travelledSouth Africa - Holding valid visa with stay in SA of 90 days till 15 september 21014IndonesiaHongkongMacauUnited arab emiratesThailandSaudi ArabiaOmanKenyaTanzaniaZimbabweSingapore Holding valid visa till june 2016United States Of AmericaHalliburton Offshore Services Incorporated Service Planner August 2014 till DateMumbai,India.Having successfully completed below mentioned courses for Halliburton University.1.Bloodborne Pathogens Awareness Level2. Shell Life Saving Rules3. Shell Video - Hanging by a Thread4. Substance Abuse Awareness & Policy5. Explosives General Awareness - Non Users6. Radiation General Awareness7. Environmental Awareness & Incident Reporting8. HMS Process9. Code of Business Conduct Intro - Category 210. Hazard Communications11. Performance Management  Employee12. Halliburton Dropped Objects Awareness13. Halliburton Information Security Awareness Training - 2 Yr14. Ergonomics General Awareness15. 5S OverviewAdditional Skill SetComputers : MS Office, Excel, Powerpoint, WebOperating Systems : DOS, WindowsXP, Vista,Windows 7.Self Development : Attended Customer Come First, Guest Courtesy, First Aid and FireFighting Course conducted by Intercontinental Hotel Corporation, attendedworkshop on Sales Management conducted by Mr. Deepak Rohiraof HDFC Bank . Passed CAAML and Compliance Test conducted by ABN AmroBank.Personal InformationDate of birth : 12th August 1962Marital status : MarriedHeight : 171 cmsRelocation : YesReferences : Available upon request.Extracurricular activities:Music, trekking, angling and travelling

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