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Candidate's Name
Detroit, Michigan PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service Professional with 20+ years of experience in customer service and 2 years of tech support, known for decreasing customer de-escalation time by 15%. Demonstrates strong skills in training, employee orientation, and project management, with a degree in Information Technology. Highly adaptable and creative, committed to delivering exceptional customer satisfaction and driving continuous improvement.EDUCATIONBachelor of Arts in Information Technology, February 2025University of Phoenix, Phoenix, AzAssociate of Arts in Information Technology, April 2021University of Phoenix, Phoenix, AzEXPERIENCECustomer Service Rep, Technical Support, Transportation Agent, Training Specialist, Tier 2 Supervisor, Chat, Email, Q&A August 2021 to October 2024ContactUS Communications - Columbus, OHI have held various important roles within the company, allowing me to have a significant impact in different areas. Some of my main responsibilities included:Led communication with vendors to ensure that we not only met but surpassed expectations to accommodate special needs for membersExpertly troubleshooting a wide range of consumer devices, from iPads to MacBooks, to ensure uninterrupted functionalityManaging a large volume of customer inquiries and concerns, always striving for first-call resolutionProvided attentive support to individuals through chat and email to ensure a smooth customer experienceDeveloped and implemented training plans and materials to maximize learning efficiency and drive continuous improvement in my various roles.Manager/Head Bartender, January 2010 to May 2018Yesterdays Private Club, Southfield, MichiganI was responsible for hiring and training new employees on etiquette, proper procedures, and customer serviceBoosted sales by 30% by creating new beveragesScheduled employee hours and dutiesEnsured adequate and proper inventory stocking, excelled in understanding customer needsMotivated team with incentives to improve productivity, teamwork, and motivation.SKILLSEmpathy Hardware UpsellingManagement Troubleshooting TrainingData Entry Decision Making Computer SkillsProblem Solving Technical Support Time managementQuality Assurance Project Management