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Title Patient Care Customer Service
Target Location US-NC-Fayetteville
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVETo obtain a position that will enable me to utilize my strong communication skills while maintaining case management responsibilities. Possess excellent and time management skills with the ability to manage multiple priorities simultaneously with a criminal drive for process improvement.EMPLOYMENT HISTORYApril 2024  PresentPATIENT CARE COORDIATOR (PCC), CALVARY PEDIATRICS FAYETTEVILLE NC Coordinates patient care to include scheduling and confirming appointments, facilitating/processing secured messaging with the patient and team, developing and managing a tracking system for follow up care to include labs, tests, etc., monitoring pre-appointment requirements to assure readiness for patient visit/procedure, assures patient information is properly completed, verifies insurance information, benefits, and initiates medical authorization as required, accountable for handling, managing, and posting monies to patient accounts.June 2023  April 2024MERCHANDISE MANAGER, ULTA BEAUTY SOUTHERN PINES NC Promoting accountability to meet or exceed the stores goals, tasked with the execution of all operational focuses inclusive of shipment, replenishment, price changes, and markdowns to include overseeing and managing over eight taskers, communicating, and providing feedback to leadership.August 2017  PresentCASHIER/FOOD PREP, BURNEYS SWEETS & MORE FAYETTEVILLE NC Creating a welcoming and positive customer experience, advising customers on baked good selections, and taking orders, weighing, pricing, and packaging purchased items, as well as processing payments, prepping baked goods for final sales, ensuring food safety and quality. May 2017  May 2023PATIENT ACCESS REPESENTATIVE, CAPE FEAR VALLEY HOSPITAL FAYETTEVILLE NC Team Lead for over 20+ employees, prepared work schedules, ensured customer service, responsible for registration of incoming patients to obtain patient demographics and insurance information, collected deductible fee and copays, deposited daily monies. September 2014  April 2017SECURITY OFFICER, ALLIED SECURITY at CAPE FEAR VALLEY HOSPITAL FAYETTEVILLE NC Detected suspicious activities and viewed cameras for criminal acts and safety. Reported all incidents, accidents, and medical emergencies, signed off for valuables being deposited, secured doors, and witnessed Powe of Attorney paperwork. August 1994  September 2014MANAGER, CHICK-FIL-A FAYETTEVILLE NCResponsible for overseeing daily operations, ensured excellent customer service, trained, and supervised employees, managed inventory, and supplies, ensured food safety and quality, created work schedules, and monitored sales performance to achieve the stores goals. EDUCATIONAugust 2002  May 2006BA  Criminal Justice, Shaw University Fayetteville NC August 1990  June 1993Diploma, Seventy-First High School Fayetteville NC SKILLSFluent in Spanish, Strong administrative and organization skills, Excellent communication and interpersonal skills, Proficient in Microsoft Office and data entry systems, Ability to multitask and maintain strong attention to detail

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